Customer Service - Work at Home (Must live within 45 miles of Charleston WV)

Alorica; Plantation (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service solutions provider is seeking dedicated customer service representatives to remotely assist customers with their inquiries. Candidates should possess a high school diploma and relevant experience is preferred, alongside strong communication and computer skills. We offer a competitive hourly wage, opportunities for career advancement, and comprehensive benefits, including health coverage and paid training. Join us in a supportive environment that prioritizes employee well-being.

Benefits

Comprehensive benefits package

Paid training

Employee discounts

Qualifications

• High school diploma or GED required.
• Customer service experience is a plus.
• Familiarity with Microsoft Office applications.

Responsibilities

• Assist customers with issues and concerns related to products and services.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as necessary.

Skills

Strong computer navigational skills

Excellent oral communication

Excellent written communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary of $13.50/hr
- Opportunity for career advancement, with over 70% of leaders promoted from within
- Comprehensive benefits package including health, dental, and vision coverage
- Paid training and employee discounts through client programs
- Work remotely from home with the necessary equipment provided by the employer
- Supportive environment focused on employee well-being through community initiatives

What to Expect (Job Responsibilities):
- Assist customers with issues and concerns related to products and services
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Utilize phone and computer systems for ongoing customer support

What is Required (Qualifications):
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Exceptional listening and comprehension skills
- Professional and courteous demeanor
- Customer-oriented mindset

#CustomerService #RemoteWork #CareerAdvancement #EmployeeBenefits #WorkFromHome

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