Customer Service (With Graphic Design Experience)

FastSigns NYU; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Vacation & Holidays

Sick Days

Performance Bonuses

Ongoing Training & Professional Dev.

Opportunities for Career Growth

Job summary

FastSigns NYU is seeking a Customer Service professional with graphic design experience to act as the first point of contact and produce production-ready signage graphics onsite in New York.

The role combines customer service with hands-on design and production tasks, requiring proficiency in Adobe Illustrator and the full Adobe Creative Suite. Onsite, fast-paced environment with opportunities for growth and ongoing training.

Qualifications

• 2+ years of customer service, graphic design, or sign industry experience.
• Proficiency in Adobe Illustrator (required).
• Experience with Adobe Creative Suite.
• Strong communication and customer service skills.
• Attention to detail and ability to manage multiple projects.

Responsibilities

• Welcome and assist customers in person, over the phone, and via email.
• Consult with customers to understand signage and visual communication needs.
• Prepare estimates, quotes, and work orders.
• Build lasting customer relationships through consistent, exceptional service.
• Coordinate projects from initial inquiry through final delivery.
• Attend daily team meetings and contribute to business and marketing initiatives.
• Create and modify artwork using Adobe Illustrator and other Adobe Creative Suite applications.
• Prepare production-ready files for printing, cutting, and fabrication.
• Review customer-provided artwork and ensure files meet production requirements.
• Create layouts, proofs, illustrations, and signage based on customer specifications.
• Communicate with production staff to ensure jobs are completed accurately and efficiently.
• Inspect artwork and production files for quality before output.

Skills

Customer service

Graphic design

Sign industry experience

Adobe Illustrator

Adobe Creative Suite

Communication skills

Attention to detail

Project management

Independent work

Team collaboration

Tools

Adobe Illustrator

Adobe Creative Suite

Job description

FastSigns NYU is seeking a Customer Service professional with graphic design experience to act as the first point of contact and produce production-ready signage graphics onsite in New York.

Responsibilities

• Welcome and assist customers in person, over the phone, and via email
• Consult with customers to understand signage and visual communication needs
• Prepare estimates, quotes, and work orders
• Build lasting customer relationships through consistent, exceptional service
• Coordinate projects from initial inquiry through final delivery
• Attend daily team meetings and contribute to business and marketing initiatives
• Create and modify artwork using Adobe Illustrator and other Adobe Creative Suite applications
• Prepare production-ready files for printing, cutting, and fabrication
• Review customer-provided artwork and ensure files meet production requirements
• Create layouts, proofs, illustrations, and signage based on customer specifications
• Communicate with production staff to ensure jobs are completed accurately and efficiently
• Inspect artwork and production files for quality before output

Requirements

• 2+ years of customer service, graphic design, or sign industry experience preferred
• Proficiency in Adobe Illustrator (required)
• Experience with Adobe Creative Suite (plus)
• Strong communication and customer service skills
• Organized approach with excellent attention to detail
• Ability to manage multiple projects and prioritize effectively
• Comfort working independently and collaboratively
• Problem-solving mindset and willingness to learn
• Ability to sit and work at a computer for extended periods
• Capability to work in a fast-paced environment while maintaining high-quality output

Tools & Technologies

• Adobe Illustrator
• Adobe Creative Suite

Compensation & Schedule

• $20.00 per hour
• From $20.00 per hour
• Expected hours: 40.0 per week
• Work location: In-person
• Availability: Monday–Saturday

Benefits

• Paid Vacation & Holidays
• Sick Days
• Performance Bonuses
• Ongoing Training & Professional Development
• Opportunities for Career Growth

Job location: New York, NY (onsite)

Employment focus: Customer service combined with graphic design for signage production-ready artwork