Customer Service/Warehouse Associate

Dal-Tile Corp.; Town of Texas, Lubbock (WI, TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Customer Service/Warehouse Associate to join their dynamic team. In this role, you will be the frontline support for customers, assisting with their orders and inquiries while also managing essential warehouse functions. Your responsibilities will range from servicing walk-in customers and processing sales transactions to performing inventory checks and operating forklift equipment. This position offers a unique blend of customer interaction and hands-on warehouse duties in a supportive environment. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you!

Qualifications

• 3+ years of customer service and warehouse experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Provide exceptional customer service and assist with sales transactions.
• Perform various warehouse duties including inventory checks and order assembly.
• Maintain a clean and organized facility while ensuring safety compliance.

Skills

Customer Service

Warehouse Operations

Forklift Operation

Inventory Management

Sales Transactions

Education

High School Diploma or Equivalent

Tools

Forklift

Job description

Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and inventory checks. This position may involve the daily use of forklift equipment.

Primary Objective:

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Primary Function and Scope:

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs office administration duties such as processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits and balance petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains the clean and organized facility by sweeping, trash removal, restroom cleaning, general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required:

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.