Customer Service Warehouse Associate

Mohawk Industries, Inc.; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service/Warehouse Associate to join their vibrant team. This role is crucial in providing exceptional service to customers while managing warehouse operations efficiently. You will be responsible for assisting customers, processing orders, and maintaining inventory accuracy, all within a supportive and family-friendly work environment. With a commitment to employee growth and unique benefits, this position offers a fantastic opportunity for those looking to advance their careers in a dynamic setting. Join a company that values its people and fosters a culture of inclusivity and respect.

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Qualifications

• 3+ years of customer service and warehouse experience required.
• HS diploma or equivalent experience is necessary.

Responsibilities

• Provide customer service and support for walk-in customers.
• Perform warehouse duties including order assembly and inventory checks.
• Handle office administration tasks like processing payments and reports.

Skills

Customer Service

Warehouse Operations

Forklift Operation

Office Administration

Education

High School Diploma

Job description

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Customer Service Warehouse Associate

Date: May 8, 2025

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions, and handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and inventory checks. This position may involve the daily use of forklift equipment.

Primary Objective

Performs a variety of customer service, office administration, and warehouse duties related to the operation of a Sales Service Center.

Primary Function and Scope

Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, offering direction/selection assistance, completing sales transactions, and accepting payments.

Addresses and resolves customer complaints (returns and order errors).

Performs office administration duties such as processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash, preparing performance reports, updating customer master files, and creating vendor orders.

Performs product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.

Waits on customers and prepares sales slips.

Performs warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.

Performs receiving duties such as unloading inbound material, processing shipments, stocking material, processing returns, and notifying management of damaged shipments for freight claims.

Maintains a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.

Maintains a safe working environment by obeying safety rules, reporting accidents, unsafe conditions, and acts to management.

Performs other related duties as required.

Experience and Knowledge Required

HS diploma or equivalent experience;

3+ years of customer service and warehouse experience.

We offer competitive salary and benefits, career opportunities, and an environment of growth. Benefits include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile proudly supports U.S. military personnel, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer, committed to an inclusive workplace, and participates in Drugs Don’t Work.