Customer Service & Upsell Specialist (Full-Time)

Domino's; Frederick (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Domino's CSR role in Frederick, MD, offers a fast-paced, customer-focused position working in-store to take orders, assist guests, and ensure food quality and safety. Team members help with upselling, order accuracy, and maintaining a clean, welcoming store environment.

Being part of the Domino's team provides hands-on training, opportunities for advancement, and a fun, energetic work atmosphere. This full-time role emphasizes teamwork, reliability, and great service to every customer.

Qualifications

• Must be able to take orders over the phone and in person.
• Ability to provide friendly customer service and handle inquiries.
• Ability to up-sell and assist customers with menu choices.
• Ability to handle money and make correct change.

Responsibilities

• Demonstrate a friendly, positive attitude and great customer service skills.
• Taking orders over the phone and in person.
• Dealing with customer concerns.
• Upselling
• Food and portion control
• Hygiene and food safety
• Food preparation
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility daily

Skills

Customer service

Communication

Phone orders

In-person orders

Team player

Job description

Domino's CSR role in Frederick, MD, offers a fast-paced, customer-focused position working in-store to take orders, assist guests, and ensure food quality and safety. Team members help with upselling, order accuracy, and maintaining a clean, welcoming store environment.

Being part of the Domino's team provides hands-on training, opportunities for advancement, and a fun, energetic work atmosphere. This full-time role emphasizes teamwork, reliability, and great service to every customer.