Customer Service & Travel Specialist

No Sweat Services Inc.; San Antonio (TX); Remote; USD 21,000 - 34,000; Part time

Benefits offered by this job

Flexible Scheduling

Travel Industry Discounts

Work from Home

Job summary

No Sweat Services Inc. is seeking a detail-oriented Customer Service & Travel Specialist to assist clients with travel research, itinerary design, and bookings across accommodations, transportation, tours, and vacation packages.

You will craft tailored itineraries and quotes, and handle bookings using our internal tools, all from a remote work setup.

Qualifications

• Experience in travel planning, hospitality, or customer service is preferred.
• Strong written and verbal communication with a professional customer-service approach.
• Ability to work independently with strong organizational skills.

Responsibilities

• Research travel destinations, accommodations, and transport options tailored to client budgets.
• Prepare customized itineraries and quotes for clients.
• Process bookings for flights, hotels, cruises, cars, and tours using company tools.
• Communicate with clients before, during, and after trips to adjust itineraries and resolve issues.
• Maintain organized records of bookings and client interactions in our system.

Skills

Customer service

Communication skills

Research skills

Time management

Tools

Web-based tools

Job description

We are seeking a detail-oriented, customer-focused Customer Service & Travel Specialist to join our team. In this role, you will assist clients with travel research, itinerary design, and booking services across accommodations, transportation, tours, and vacation packages.

Key Responsibilities

• Research travel destinations, accommodations, transportation options, and local activities tailored to client preferences and budgets.
• Prepare and present customized travel itineraries and price quotes to clients.
• Process travel bookings for flights, hotels, cruises, car rentals, and tour packages using company-provided tools.
• Communicate with clients before, during, and after their trips to manage itinerary adjustments, handle travel inquiries, and resolve service issues.
• Maintain organized records of client bookings, reservations, and customer interactions in our system.

Qualifications & Requirements

• Eligibility & Residency: Must be at least 18 years of age, currently reside in the United States, and be legally authorized to work in the U.S.
• Basic Computer Skills: Proficiency with web browsing, email communication, online research, and web-based tools/applications.
• Strong written and verbal communication skills with a professional customer-service approach.
• Strong organizational skills and attention to detail when managing reservation dates and client travel details.
• Reliable self-management skills to complete tasks accurately during scheduled working hours.
• Access to a reliable computer, high-speed internet connection, and telephone service in a quiet home workspace.
• Prior experience in travel planning, hospitality, or customer service is preferred, but not required.

Benefits & Perks

• Flexible Scheduling: Part-time hours structured around your availability and business operational needs.
• Travel Industry Discounts: Access to travel industry perks, supplier deals, and personal travel savings opportunities.
• Work from Home: Fully remote positioning with support from our internal administrative team.