Customer Service Training Specialist

The Evercrest Corp; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

The Evercrest Corp in Las Vegas is seeking a Customer Service Trainer to develop team members' customer service, communication, and sales skills. The role suits someone who enjoys coaching others and helping a team deliver positive experiences.

You will guide, train, and provide feedback to improve engagement and product knowledge, while promoting a collaborative, goals-driven culture that meets customer satisfaction and sales objectives.

Qualifications

• Experience in customer service training or coaching.
• Ability to present information clearly and engage learners.
• Strong communication and interpersonal skills for coaching.
• Track record of improving customer service performance.
• Ability to observe performance and provide constructive feedback.

Responsibilities

• Guide team members in developing customer service skills.
• Train on customer engagement and relationship building.
• Demonstrate techniques for handling customer questions.
• Coach on face-to-face interactions and professional communication.
• Train on presenting products and explaining benefits.
• Identify customer needs and sales opportunities.
• Observe performance and give feedback.
• Foster a positive, collaborative team culture.
• Support achievement of customer satisfaction and sales goals.
• Show strong communication and interpersonal skills.

Skills

Customer service training

Coaching

Communication

Sales skills

Leadership

Interpersonal skills

Organizational skills

Problem-solving

Job description

The Evercrest Corp in Las Vegas is seeking a Customer Service Trainer to develop team members' customer service, communication, and sales skills. The role suits someone who enjoys coaching others and helping a team deliver positive experiences.

You will guide, train, and provide feedback to improve engagement and product knowledge, while promoting a collaborative, goals-driven culture that meets customer satisfaction and sales objectives.