Customer Service Trainer

Swift7 Consultants; Houston (TX); On-site; USD 53,000 - 57,000; Full time

Job summary

A dynamic consulting firm in Houston seeks a Customer Service Trainer to enhance client teams through training programs. The ideal candidate will possess strong communication and leadership skills, with proven experience in training and facilitating effective customer service. This full-time role offers a competitive salary ranging from $53,000 to $57,000 per year, and opportunities for professional growth.

Benefits

Competitive salary package ($53,000 – $57,000 per year)

Opportunities for professional growth

Supportive work environment

Comprehensive training programs

Qualifications

• Proven experience in customer service training or coaching.
• Strong presentation and facilitation skills.
• Ability to adapt training methods to various learning styles.

Responsibilities

• Develop, design, and deliver customer service training programs.
• Assess team performance and identify areas for improvement.
• Coach and mentor staff to strengthen problem-solving skills.

Skills

Communication skills

Leadership skills

Training development

Problem-solving skills

Education

Bachelor’s degree in Business, Communication, or related field

Tools

MS Office Suite

Virtual training platforms

Job description

Overview

Swift7 Consultants is seeking a Customer Service Trainer to join our dynamic team in Houston. This role plays a vital part in enhancing our clients’ customer service teams by designing, implementing, and delivering training programs that promote exceptional service quality and customer satisfaction. The ideal candidate will be an experienced trainer with strong communication and leadership skills, capable of inspiring others to perform at their best.

Responsibilities

• Develop, design, and deliver customer service training programs and workshops.
• Assess team performance and identify areas for improvement.
• Create training materials, manuals, and performance evaluation tools.
• Coach and mentor staff to strengthen communication and problem-solving skills.
• Collaborate with management to ensure training aligns with company goals and client needs.
• Track training effectiveness and recommend continuous improvements.
• Maintain a positive and motivating learning environment.

Qualifications

• Bachelor’s degree in Business, Communication, or a related field preferred.
• Proven experience in customer service training, coaching, or team leadership.
• Strong presentation, facilitation, and interpersonal skills.
• Ability to adapt training methods to various learning styles.
• Excellent organizational and time management abilities.
• Proficiency in MS Office Suite and virtual training platforms.

Benefits

• Competitive salary package ($53,000 – $57,000 per year).
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.
• Full-time position with comprehensive training and development programs.
• Be part of a respected consulting firm that values innovation and excellence.