Customer Service TL

Northeast Grocery; Brattleboro (VT); On-site; USD 40,000 - 60,000; Full time

Job summary

Northeast Grocery in Brattleboro, VT is seeking a Front End Supervisor to oversee customer service desks, register checkouts, and related areas. You will ensure fast, friendly service and adherence to company policies while supporting the Store Manager with daily Front End operations.

The role requires 3+ years of related experience, high school diploma or equivalent, strong organizational and communication skills, and the ability to train and supervise Front End and Office staff.

Qualifications

• Must be at least 18 years of age.
• Ability to manage others and follow through to achieve objectives.
• Strong organizational and multitasking abilities.
• Solid communication skills and basic computer literacy.
• High school diploma or equivalent required.

Responsibilities

• Oversee Front End operations including customer service desk and checkouts.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Maintain 5S standards and ensure cleanliness and safety.
• Enforce company policies and assist with payroll and budgets.
• Ensure pricing accuracy and manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End and related areas.
• Provide first-level support for customer service issues.

Skills

People management

Organizational skills

Communication skills

Basic computer skills

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

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Pay starts at. Pay is based on experience.

SUMMARY

Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
• Enforce company policies, dress code, and system procedures (FDS, X-CPS).
• Monitor cash and asset controls.
• Track training progress: buddy training, CBT scores, evaluations, coaching.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.
• Ensure associates meet efficiency standards and adhere to mission statements.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End and Office Supervisors for job knowledge and bench strength.
• Perform other duties as assigned and comply with all company policies.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Degree or equivalent.

3+ years of related experience.

PHYSICAL REQUIREMENTS

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Sitting Occasional 1-3 Hours

Pivoting Constant 5-8 Hours

Squatting/Kneeling Constant 5-8 Hours

Pushing/Pulling Occasional 1-3 Hours up to 75lbs

Lifting Occasional 1-3 Hours up to 50lbs

Lifting Frequent 3-5 Hours up to 25lbs

EQUIPMENT USED

Computer applications

Mainframe

Registers

Banking equipment

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.