Assistant Customer Service Manager

Northeast Grocery; City of Oneida (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Northeast Grocery in New York is seeking a Front End Supervisor to oversee the store's Front End operations, ensuring fast, friendly customer service at checkout, bottle return, and related areas. You will help implement company policies and support the Customer Service Manager in communicating programs to staff.

The role requires leadership, organization, and basic computer skills, with 1–3 years of related experience after high school.

Qualifications

• High school diploma or equivalent is required with 1–3 years related experience.
• Ability to supervise cashiers and service clerks and ensure policy adherence.
• Basic computer skills are needed for register operations and paperwork.

Responsibilities

• Provide fast, friendly, and efficient customer service in the Front End.
• Train and supervise cashiers, bottle associates and service clerks.
• Schedule associates and maintain cashier controls and security.

Skills

Strong organizational skills

Multi-tasking

People management

Basic literacy

Basic computer skills

Education

High School Diploma or equivalent

Job description

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Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for ensuring that the highest level of customer service and courtesy is provided at all times.
• Ensure each associate asks each customer for an AdvantEdge Card.
• Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction.
• Ensure each associate is aware of shrink-related items and how to control.
• Responsible for training and supervising all cashiers, bottle associates and service clerks.
• Schedule associates and performs other administrative-like duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over/short policies are adhered to.
• Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
• Responsible for cash control of all media's collected at registers, according to company policies and procedures.
• Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations.
• Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc).
• Ensure that all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures.
• Responsible for ensuring that all pricing errors are recorded on a timely basis.
• Ensure that the Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations.
• Maintain a neat, clean and organized workstation at all times.
• Ensure that all Front End merchandising racks (i.e.: cigarettes and candy) have adequate levels of merchandise and are kept neat and clean.
• Ensure that all Front End associates consistently work within company efficiency standards.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Satisfactory Performance Reviews.
• Strong Organizational skills and ability to multi-task.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Basic Literacy.

Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Occasional 1-3 Hours

Exposure to Hot Environment Occasional 1-3 Hours

Sitting Occasional 1-3 Hours

Squatting/Kneeling Constant 5-8 Hours

Pivoting Constant 5-8 Hours

Lifting Occasional 1-3 Hours up to 75lbs

Pushing/Pulling Frequent 3-5 Hours up to 75lbs

Lifting Frequent 3-5 Hours up to 50lbs

Lifting Occasional 1-3 Hours up to 25lbs

EQUIPMENT USED

EQUIPMENT USED

• Phone
• Computer Applications
• Calculator
• Register
• Cleaning tools, mop, broom, rake, and shovel

* Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.