Customer Service TFM

heritagecareersite; Round Lake Beach (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k plan with safe harbor match

Medical benefits

Dental benefits

Vision benefits

Job summary

heritagecareersite is seeking a Customer Service role to support the Administration Department by ensuring high customer satisfaction and supervising Front-End staff (cashiers, sackers, go-backs, maintenance). The role emphasizes modeling company values and delivering excellent service in a retail setting.

Responsibilities include handling refunds/voids, cash handling, answering calls, running daily reports, and maintaining customer flow.

Qualifications

• High School Diploma or GED equivalent.
• 1+ years customer service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Responsibilities

• Customer satisfaction and front-end oversight.
• Process refunds and voids.
• Answer incoming calls and manage daily front-end reports.
• Support cashiers and front-end staff.
• Adhere to refund policies and maintain customer flow.

Skills

Customer service

Retail experience

Bilingual Spanish/English

Education

High School Diploma or GED

Job description

POSITION SUMMARY:

The Customer Service role is to assist and support the Administration Department – by ensuring that high standards of customer satisfaction are maintained by the Front-End personnel and assists the department and Front End Manager as needed. Supervising the Front-End Staff (cashiers, sackers, go-backs, and maintenance). Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Customer satisfaction
• Process refunds and voids.
• Pick-up process.
• Answer incoming calls.
• Run and distribute daily reports.
• Process rain checks.
• Adhere to item refund policy.
• Maintain and manage customer flow.
• Available to support cashiers.
• Understand and enforce all procedures.
• Responsible for front end opening, crunch, closing efficiencies.
• Handling coupons.
• Understand and use proper LP dept codes and policies.
• All other duties as assigned.

SKILLS AND QUALIFICATIONS

• High School Diploma or GED Equivalent
• 1+ years customer service and retail experience desirable;
• Bilingual: Spanish and English preferred.

PHYSICAL DEMANDS AND WORK CONDITIONS:

• WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
• STANDING: Continuously, throughout shift.
• LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay scale $15.00-$20.35
The pay scale above is the hourly wage range that the Company reasonably expects to pay for this position.
*Manager roles have a bonus target potential paid out quarterly based on company results/metrics.
Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training.
The Company offers competitive medical, dental, vision, and supplemental benefits to its team members.
Team Members are also able to participate in the company's 401k plan that includes a safe harbor match.
This information is provided to applicants in accordance with IL Senate Bill HB2139 and state and local minimum wage standards.