Customer Service - Temporary

Five Star Solutions; Sioux Center (IA); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking individuals in the United States to answer inbound customer calls about goods and services with a professional and helpful attitude. The role emphasizes handling inquiries on debit card incentives, orders, and balances, and requires BYOD for a remote work setup.

Qualifications include 3–6 months of customer service or call center experience, basic computer skills, and strong communication.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience is a plus
• Basic computer skills required
• Quick learner and able to work independently
• Strong phone and verbal communication skills with active listening
• Must be 18 years old
• Background check required by state and federal laws

Responsibilities

• Handle large volumes of inbound calls in a timely manner
• Follow scripts when handling different topics
• Identify customer needs, clarify information, research and provide solutions or alternatives
• Access company resources to accurately handle the call
• Upsell products when opportunities arise
• Switch between tasks without loss of efficiency or composure
• Be at desk and maintain punctuality and attendance
• Remain positive and professional in all interactions
• Cross-train as needed
• BYOD (Bring Your Own Device) support

Skills

Customer service

Call center

Basic computer skills

Verbal communication

Active listening

Punctuality

Tools

Windows 10/11

antivirus software

Firewall

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Bring Your Own Device (BYOD)

Hardware/Software Requirements

• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or 11 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB DSP headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Click her for the BYOD policy for full detailed list of requirements

Compensation & Hours

• $15 - $15 an hour
• Shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 7:00am-9:00 pm (CST); Work Days - Mon-Fri and every other weekend
• Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)
• Status - Full Time or Part Time Temporary; 20-40 hours per week
• Must be available to work on the first and last business day of each month

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.