Customer Service - Temporary

Five Star Solutions; Philadelphia (Philadelphia County); Remote; USD 21,000 - 22,000; Full time

Job summary

Five Star Solutions is seeking agents to answer inbound calls for debit card inquiries from home. This BYOD remote role covers multiple US states, offering on-going support with scripts, active listening, and upsell opportunities. Training is provided; full-time or part-time arrangements may apply.

Responsibilities include handling inquiries, researching solutions, and maintaining professionalism. Primary duties involve following scripts, documenting interactions, and meeting performance

Qualifications

• 3–6 months customer service or customer support experience preferred
• 3–6 months call center or office background experience a plus
• Must be 18 years of age or older
• Basic computer skills are required
• A background check is required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions or alternatives
• Access company and client resources provided to accurately handle the call
• Upsell products when opportunities arise
• Switch between tasks without loss of efficiency or composure
• Be available at your desk with punctuality and attendance
• Remain positive and professional in all customer interactions
• Cross-train as requested
• BYOD compliance for remote work

Skills

Customer service

Call center

Basic computer skills

Active listening

Verbal communication

18+ years

Background check

Tools

Windows 10/11

Antivirus software

Firewall

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Bring Your Own Device (BYOD)

Hardware/Software Requirements

• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or 11 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB DSP headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Click her for the BYOD policy for full detailed list of requirements

Compensation & Hours

• $15 - $15 an hour
• Shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 7:00am-9:00 pm (CST); Work Days - Mon-Fri and every other weekend
• Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)
• Status - Full Time or Part Time Temporary; 20-40 hours per week
• Must be available to work on the first and last business day of each month

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.