Customer Service - Temporary

Five Star Solutions; Montgomery (AL); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD

Job summary

Five Star Solutions is seeking individuals to handle inbound customer inquiries about goods and services with a helpful, professional attitude. This at-home role requires BYOD and serves clients across multiple states, including Alabama, Florida, Georgia, and more.

You will answer questions about debit card incentives, orders, and balances, following scripts and escalating when needed. The position offers full- or part-time hours with paid training and a focus on quality service.

Qualifications

• Customer service or call center experience preferred (3–6 months).
• Basic computer skills required.
• Must be 18 years of age and pass a background check.
• Ability to work independently and learn quickly.
• Strong phone and verbal communication with active listening.

Responsibilities

• Handle large volumes of inbound calls in a timely manner.
• Follow call scripts and document interactions.
• Identify customer needs and provide solutions or alternatives.
• Upsell products when opportunities arise.
• Maintain professionalism, punctuality, and adaptability to cross-train.
• Operate via BYOD and remain compliant with security policies.
• Be available to work shifts 7:00am–9:00pm CST, Mon–Fri and some weekends.

Skills

Phone skills

Verbal communication

Active listening

Independent worker

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Bring Your Own Device (BYOD)

Hardware/Software Requirements

• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or 11 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB DSP headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Click her for the BYOD policy for full detailed list of requirements

Compensation & Hours

• $15 - $15 an hour
• Shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 7:00am-9:00 pm (CST); Work Days - Mon-Fri and every other weekend
• Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)
• Status - Full Time or Part Time Temporary; 20-40 hours per week
• Must be available to work on the first and last business day of each month

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.