Customer Service Teller I

Opportunity Bank of Montana; Townsend (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

Opportunity Bank of Montana seeks a Customer Service Teller I to provide exceptional service while performing various banking transactions. This entry-level role offers opportunities to build relationships with customers and participate in mandatory training to enhance your banking knowledge.

Qualifications

• Entry level position requiring strong customer service and cash handling skills.
• Ability to build customer relationships and adhere to banking regulations.
• Participate in training and educational programs.

Responsibilities

• Perform banking transactions accurately and efficiently.
• Manage transaction risks and detect fraudulent activity.
• Respond to customer inquiries and resolve issues.

Skills

Customer Service

Cash Handling

Communication

Sales Skills

Problem Solving

Job description

Join to apply for the Customer Service Teller I role at Opportunity Bank of Montana.

**Essential Functions & Key Areas Of Responsibility:**

1. Perform duties under general supervision, serving customers in person, through the drive-up window, and on the telephone, providing exceptional service.
2. Establish, retain, and deepen relationships with existing and new customers to achieve branch sales goals, maintaining awareness of bank products and services.
3. Perform security and maintenance of cash requirements in teller drawers, adhere to authority limits, and balance teller drawers with oversight.
4. Exchange foreign currency, complete change orders, process mail and night drop with oversight.
5. Respond to customer inquiries, resolve issues, recognize cross-selling opportunities, and educate customers on alternative service channels.
6. Perform banking transactions accurately and efficiently to build rapport and trust.
7. Adhere to operational and security policies, including compliance and privacy policies, and ensure dual control procedures are followed.
8. Manage transaction risks, detect fraudulent activity, report suspicious activities, and follow CIP and BSA procedures, including preparing CTRs.
9. Complete mandatory bank training and participate in educational programs to enhance knowledge.
10. Perform additional duties such as ordering checks, address changes, daily reports, account closing, safe deposit procedures, and issuing statements.
11. Balance ATM cash and deposits, issue and troubleshoot debit cards, and perform routine correspondence.
12. Perform other related duties as assigned.

Opportunity Bank of Montana is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Banking

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