Customer Service Teller I

Opportunitybank; Big Timber (MT); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health and dental insurance coverage

Supportive work culture

Career development opportunities

Job summary

A community-focused bank in Big Timber, Montana, is seeking motivated individuals for customer service roles. This bank offers competitive pay and comprehensive health benefits for regular employees. Responsibilities include serving customers, managing cash transactions, and adhering to banking policies. The ideal candidate will have strong customer service skills and a commitment to maintaining supportive community relationships. The bank prides itself on its positive work culture and dedication to employee development.

Qualifications

• Strong customer service skills.
• Ability to handle cash and perform banking transactions accurately.
• Knowledge of bank products and services.

Responsibilities

• Serve customers in person and via telephone with exceptional service.
• Establish and deepen customer relationships to achieve sales goals.
• Perform security and maintenance of proper cash requirements.
• Respond to customer inquiries and resolve issues promptly.
• Adhere to operational and security policies and procedures.

Job description

Opportunity Bank of Montana offers excellent pay, great career paths, and one of the best benefit packages around. We cover the entire cost of health/dental for our regular employees working 20 hours or more a week in fact, about an additional $5/hour value by itself!

More importantly, our employees say our culture is what sets us apart. We are a company with incredibly positive workplaces. As we grow, we remain committed to supporting our Montana communities.

Responsibilities

• Serve customers in person, through the drive-up window where applicable, and on the telephone in accordance with bank policies. All customers will be provided exceptional service.
• Establish, retain, and deepen relationships with existing and new customers in the community to achieve branch sales goals and provide exceptional customer service by maintaining awareness of and information concerning available bank products and services.
• Perform security and maintenance of proper cash requirements in teller drawers, adhere to authority limits, and balance teller drawer/cash with general oversight.
• Exchange foreign currency, complete change orders, process mail and night drop with general oversight.
• Respond to customer inquiries, resolve issues, and recognize cross sales opportunities. Educate customers on alternative channels to provide service. Elevate inquiries that cannot be answered to appropriate responsible party.
• Perform banking services for customers including processing transactions accurately and efficiently to build rapport, customer confidence, and trust.
• Adhere to all operational and security policies and procedures, including enforcing compliance and privacy policies maintained by the bank. Ensure dual control procedures are followed as required.
• Manage risk in every transaction and detect fraudulent transactions to prevent losses. Report suspicious activity, follow CIP and BSA procedures. Prepare Currency Transaction Reports (CTR).
• Complete all mandatory bank training. Participate in supplemental bank-coordinated educational programs and training courses to increase job and industry knowledge as time permits.
• Perform additional duties including but not limited to, ordering checks, address changes, working daily reports, closing accounts, safe deposit box procedures, providing statements and copies as requested by customer etc.
• Issue debit cards and troubleshoot basic debit card issues.
• Perform routine business correspondence.

Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.