Customer Service Teller

Burke & Herbert Bank & Trust; Bluefield (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Paid holidays

Bereavement leave

Parental leave

Life insurance

Long-term disability

401(k) with company match

Job summary

Burke & Herbert Bank & Trust is seeking a Customer Service Teller in Bluefield, WV. The role supports branch operations, processes deposits, issues checks, and handles cash with accuracy while providing friendly service to customers.

The position emphasizes cross-selling bank products, maintaining security, and following policy guidelines. Works onsite at College Ave location with standard office duties and travel as needed.

Qualifications

• High School diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience in handling United States currency preferred.
• Basic Computer Skills required.

Responsibilities

• Receives and handles deposits of all types, ensuring proper endorsement.
• Adheres to check cashing and authorization policies.
• Issues cashier's checks and Redeems Savings Bonds.
• Reconciles cash and transactions daily and maintains drawer.
• Sells and refers bank products and services to customers and prospects.

Skills

Customer service

Sales skills

Money handling

Communication

Education

High School diploma

Tools

POS system

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Teller

College Ave, Bluefield WV Full Time Bluefield, WV, US

JOB DESCRIPTION

Summary/Objective

Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise.

Essential Functions

• Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Adheres at all times to the “check cashing policy” and “limitation of authority policy” as indicated in Reg CC.
• Issues cashiers’ checks and redeems Savings Bonds.
• Reconciles cash and transactions each day to within the “teller difference standards” and reports results through submission of teller daily balance sheet.
• Consistently demonstrates a helpful, friendly attitude.
• Maintains proper amounts of currency and coin in drawer.
• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.
• Adheres to all security procedures.
• Sells and/or refers Bank products and services to customers and prospects.
• The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities

Skills/Abilities

• Strong customer service and sales skills.
• Ability to communicate clearly with the public.
• Good math skills and must be able to perform accurate work.
• Understand security issues involving money and checks preferred.
• Good comfort level with handling United States currency.
• Ability to handle and count money accurately.

Education and Experience

• High School diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience in handling United States currency preferred.
• Basic Computer Skills required.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.