Customer Service Teller

Burke & Herbert Bank & Trust; Alexandria (VA); On-site; USD 23,000 - 26,000; Full time

Job summary

This non-exempt position operates at a Virginia branch, with a focus on cash handling, sales, and adherence to bank policies. Travel is minimal; a HS diploma and US currency experience are preferred.

Qualifications

• High School diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience in handling United States currency preferred.
• Basic Computer Skills required.

Responsibilities

• Receives and handles deposits and payments with proper endorsements.
• Adheres to check cashing and authority policy as indicated in Reg CC.
• Sells and/or refers bank products and services to customers and prospects.
• Maintains cash and coin in drawer and ensures security of records.
• Cross-sells to customers and supports branch objectives.

Skills

Customer service

Sales skills

Clear communication

Money handling

US currency knowledge

Math accuracy

Education

HS diploma or equivalent

Sales/customer service experience

Experience handling US currency

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Teller

CLASSIFICATION

Non-exempt

REPORTS TO

Community Bank Manager

JOB DESCRIPTION

Summary/Objective

Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise.

Essential Functions

• Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Adheres at all times to the “check cashing policy” and “limitation of authority policy” as indicated in Reg CC.
• Issues cashiers’ checks and redeems Savings Bonds.
• Reconciles cash and transactions each day to within the “teller difference standards” and reports results through submission of teller daily balance sheet.
• Consistently demonstrates a helpful, friendly attitude.
• Maintains proper amounts of currency and coin in drawer.
• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.
• Adheres to all security procedures.
• Sells and/or refers Bank products and services to customers and prospects.
• The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities

Skills/Abilities

• Strong customer service and sales skills.
• Ability to communicate clearly with the public.
• Good math skills and must be able to perform accurate work.
• Understand security issues involving money and checks preferred.
• Good comfort level with handling United States currency.
• Ability to handle and count money accurately.

Education and Experience

• High School diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience in handling United States currency preferred.
• Basic Computer Skills required.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

For Applicants located in Alexandria, Viriginia (VA): The anticipated salary range for this position is $17.00 - $19.00 per hour.

The ranges listed for Viriginia represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

CLASSIFICATION

Non-exempt

REPORTS TO

Community Bank Manager

JOB DESCRIPTION

Summary/Objective

Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise.

Essential Functions

• Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Adheres at all times to the “check cashing policy” and “limitation of authority policy” as indicated in Reg CC.
• Issues cashiers’ checks and redeems Savings Bonds.
• Reconciles cash and transactions each day to within the “teller difference standards” and reports results through submission of teller daily balance sheet.
• Consistently demonstrates a helpful, friendly attitude.

• Maintains proper amounts of currency and coin in drawer.
• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.
• Adheres to all security procedures.

• Sells and/or refers Bank products and services to customers and prospects.
• The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities

Skills/Abilities

• Strong customer service and sales skills.
• Ability to communicate clearly with the public.
• Good math skills and must be able to perform accurate work.
• Understand security issues involving money and checks preferred.
• Good comfort level with handling United States currency.
• Ability to handle and count money accurately.

Education and Experience

• High School diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience in handling United States currency preferred.
• Basic Computer Skills required.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

For Applicants located in Alexandria, Viriginia (VA): The anticipated salary range for this position is $17.00 - $19.00 per hour.

The ranges listed for Viriginia represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.