Customer Service Technician I

Agiliti Health, Inc.; De Pere (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Agiliti Health, Inc. in De Pere, WI seeks a Medical Equipment Service and Delivery Driver to travel to healthcare locations for delivery and equipment management, including customer delivery and pick-up, and inventory maintenance.

Requirements include being 21+, a valid driver's license with a clean record, customer service experience, basic computer skills, and the ability to lift up to 75 pounds; must work flexible hours, including evenings, weekends and holidays for a 24/7 schedule.

Qualifications

• Must be 21 years or older with a high school diploma or equivalent.
• Hold a valid, unrestricted driver's license with a safe driving record.
• Customer service experience; hospital setting helpful.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers and retrieve equipment from locations.
• Educate customers on features and functionality of equipment and ensure proper paperwork for billing and inventory.
• Maintain inventory and complete data entry accurately for regulatory compliance.

Skills

Customer service

Basic computer skills

Safe driving

Education

High school diploma or equivalent

Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

Medical Equipment Service and Delivery Driver

is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

• Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of