Customer Service Technician

Ingersoll-Rand; Quincy (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Ingersoll Rand is seeking a Customer Service Technician in Quincy, IL. This role involves interacting with customers, issuing quotations, and coordinating with internal resources. The ideal candidate will have strong communication skills and mechanical aptitude, with a commitment to providing excellent service.

Benefits

Health care options including medical and prescription plans

Dental and vision coverage

401(k) plan

Paid time off

Employee stock grant

Qualifications

• 2+ years of experience with product/customer service is required.
• Excellent written and verbal communication skills needed.
• Some mechanical aptitude and knowledge of products required.

Responsibilities

• Provide First Class Customer Service & Support by e-mail and phone.
• Handle multiple tasks efficiently and professionally.
• Interact and coordinate with internal and vendor resources to resolve issues.

Skills

Analytical Skills

Customer Service

Communication

Education

High School Diploma

Bachelor’s Degree in Business, Marketing, or Technical related field

Tools

SAP Knowledge

Microsoft Office Suite

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:Customer Service Technician
Location:Quincy, IL

About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:
We have an opportunity available for a Customer Service Technician. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities:

• Product and/or customer service-related experience is a must.
• Provide First Class Customer Service & Support by e-mail and phone.
• Ability to handle multiple tasks in an efficient and professional manner.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
• Some mechanical aptitude and a knowledge of our products will be required.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Requirements:

• High school diploma
• 2+ years of experience with product/ customer service
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required.
• Ability to use Microsoft Word, Excel, and Power Point
• Provide First Class Customer Service & Support by e-mail and phone
• Ability to handle multiple tasks in an efficient and professional manner
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance
• Some mechanical aptitude and a knowledge of our products will be required

Preferences:

• Bachelor’s Degree in Business, Marketing, or Technical related field is preferred
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus

Travel & Work Arrangements/Requirements
This position will be based at our site in Quincy, IL, with minimal anticipated travel.

What we Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.