Customer Service Technician

Innovative Rx Us Holdings Inc; Kentucky; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Monday - Friday day shift

Paid holidays

PTO 14 days first year

Healthcare plans (including employee)

Job summary

Finney's Institutional Pharmacy in North Canton, OH is seeking a Customer Service Technician to join our team. You will handle telephone requests, document inquiries, and direct questions to the appropriate team while maintaining a courteous, helpful demeanor.

Responsibilities include fulfilling requests, processing refills and STAT orders, liaising between the pharmacy and facilities, and communicating with physicians and patients by phone, fax, or email.

Qualifications

• Customer service experience valued.
• Proven ability to communicate clearly with customers by phone, email, and fax.

Responsibilities

• Handle telephone requests promptly and professionally.
• Respond to and document incoming customer inquiries.
• Direct inquiries to the appropriate team or individual.
• Fulfill customer requests accurately, including refills and STAT orders.
• Act as liaison between the pharmacy and facilities.
• Communicate with physicians and patients to obtain prescriptions.

Skills

Customer service

Telephone communication

Education

Pharmacy technician license (Indiana board preferred)

Job description

Job Description

Job Description

Job Title: Customer Service Technician

Company: Finney's Institutional Pharmacy

Location: North Canton, OH

Job Type: Full-time

Job Description:

Finney's Institutional Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Customer Service Technician. As a vital part of our customer service team, you will be responsible for ensuring prompt and professional handling of telephone requests, responding to and documenting incoming customer inquiries, and directing specific inquiries to the appropriate team or individual. Additionally, you will maintain a positive and pleasant demeanor with all callers while accurately fulfilling customer requests, processing refill requests, and handling STAT orders as needed.

Responsibilities:

• Handle telephone requests promptly and professionally.
• Respond to and document incoming requests from customers.
• Direct specific inquiries to the appropriate team or individual.
• Maintain a positive and pleasant demeanor with all callers.
• Fulfill customer requests accurately.
• Process refill requests and STAT orders as needed.
• Research disposition of drug orders quickly and accurately.
• Act as a liaison between the pharmacy and the facility.
• Act as a point of contact for customer inquiries.
• Contact facility as needed to clarify faxed requests.
• Inform facility of items in upcoming cycle (preliminary packing slips).
• Communicate with physician offices verbally or electronically to professionally obtain prescriptions.
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner.
• Perform other duties as assigned.

Qualifications:

• Active pharmacy technician license from the Indiana State Board of Pharmacy preferred, but not required.
• Previous customer service experience extremely valuable and desired.

Working Conditions:

• Normal working hours: Monday through Friday, 8:30 AM to 5:30 PM, with additional time as required based on daily workloads.
• Saturday shifts may be required to support customers.
• Customer Service team members must work well together as a team.
• This position involves multiple hours of phone time per day speaking with doctors, leaders, administrators, and patients.

Physical Requirements:

• Sitting and working at a computer for up to 8 hours a day, minus scheduled breaks.
• Operating a desktop keyboard and mouse.
• Using a desk phone with either handset or wireless headset.

WE PROUDLY OFFER:

• (Primarily) Monday - Friday Day Shift
• Closed for 6 Paid Holidays
• 14 Days of PTO in the first year
• Multiple Healthcare Plans (including one at no-employee cost)
• Dental and Vision Coverage
• Free Life Insurance
• Supplemental Insurance Plans
• 401(k) Retirement Plan with a generous company match
• Simple IRA
• Medical and Dependent Care Flex Spending Accounts
• $150 Initial Scrub Allowance, $50/year Continued Allowance

EEOC Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.