Customer Service Tech

Ameren; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

HSA contribution

Career advancement

Tuition reimbursement

Employee assistance program

Paid time off

Job summary

AMETEK in Souderton, PA is seeking a Customer Service Technician to troubleshoot, repair, and test customer-owned electronics. The role requires travel to customer sites up to 40% and responsibilities include assembling, installing, starting up, and repairing amplifiers and systems at customer locations.

You will work with customers to resolve issues, maintain records, and ensure repairs meet specifications.

Qualifications

• AA degree or equivalent; 3 years’ experience.
• Thorough understanding of testing and repair of electronic equipment.
• Proficient with RF testing equipment and measurement tools.
• Proficient with ERP systems and data entry.
• Able to lift 25 pounds and operate lab equipment.

Responsibilities

• Perform in-house repairs or calibrations on equipment.
• Adjust, calibrate, align, and modify circuitry to meet specs.
• Maintain repair records and test reports.
• Serve as technical liaison for customers.
• Assist Test Technicians when required.
• Close complex cases with engineers when needed.
• Analyze test data and support higher-level technicians.

Skills

Electrical repair

RF testing equipment

ERP systems

Soldering

Data entry

Education

Associate degree or equivalent

Tools

Oscilloscopes

Spectrum analyzers

Network analyzers

Signal generators

Sweep generators

Power meters

DVMs/VOMs

Job description

Job Title

Customer Service Technician

Location

Souderton, PA, US, 18964

Job Summary

In this role you will be responsible for troubleshooting, repairing and testing customer owned equipment as well as maintaining appropriate documentation. Travel to customer sites required (40%). Responsible for working with customers to solve equipment problems and expedite the necessary repairs in-house or on site. Perform or oversee assembly, installation, startup and repair of amplifiers and systems at the customer location.

Key Responsibilities

• Perform necessary in-house repairs or calibrations on equipment and evaluate the cause of failure.
• Adjust, calibrate, align, and modify circuitry as needed to meet equipment specifications.
• Maintain accurate repair records and test reports on all returned products.
• Act as technical liaison for customers.
• Maintain awareness of all new products developed to facilitate possible future repairs.
• Resolve customer problems via telephone and/or email by instructing customers on how to make repairs.
• Analyze and interpret simple test data, obtaining the support of higher-level technicians on complex data.
• Ability to perform 80% of repairs independently. Work with Customer Service Tech 1 on complex issues (approximately 20%).
• Assist Test Technicians when required.
• Follow through with highly technical repairs being done by Test Techs or Engineers in order to close complex cases.

Minimum Qualifications

• Associate degree (A. A.) or equivalent from two-year college or technical school; and three years’ experience, or a demonstrated high degree of ability to successfully perform all duties of this position.
• Thorough understanding of testing and repair of electronic equipment.
• Ability to properly use a soldering iron, power supplies, oscilloscopes, spectrum and network analyzers, signal generators, sweep generators, power meters, DVMs, VOMs and other RF related equipment.
• Use ERP system related to record work labor hours per repair, replacement parts used on repair and description of work performed.
• Must be able to use spreadsheets, database viewers and email.
• Must be able to move/lift 25 pounds.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Desired Qualifications

• Data entry experience.
• Strong communication skills.
• Project management experience.

Benefits

• Competitive compensation, holiday pay, and paid time off.
• Great benefits package that includes health, vision, and dental insurance.
• 401(k), plus matching.
• Health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave.
• Employee referral program.
• Tuition reimbursement program.
• Employee assistance program.
• Exciting, fast-paced environment where you could make a true impact.
• Opportunities for career advancement within our business unit and across all other AMETEK business entities.

Compensation

Salary Minimum: $60,000

Salary Maximum: $80,000

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].