Customer Service Team Member

Workstream; Tyler (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Sick time

Scholarship opportunities

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Free meal benefits

Closed Sundays

Job summary

Chick-fil-A, Inc. is seeking friendly, hardworking Customer Service Team Members for our Tyler, TX location. Full-time and part-time positions offer flexible hours, competitive pay, and a positive team environment.

You will greet guests, take orders, keep product quality high, and support opening or closing procedures while upholding the brand’s values and service standards. This role is a great stepping stone to leadership in a locally owned Chick-fil-A restaurant.

Qualifications

• Ability to handle multiple tasks in a fast-paced environment.
• Customer service oriented with a positive attitude.
• Strong teamwork and communication skills.

Responsibilities

• Following Chick-fil-A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Resolving guest complaints promptly and effectively.
• Ensuring product quality and consistency.
• Assisting leadership in opening and/or closing procedures.
• Maintaining clear communication between front counter and kitchen staff.
• Following sanitation and safety procedures.

Job description

Customer Service Team Member Overview

At Chick-fil-A®, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full‑time and part‑time Customer Service Team Members who are hard‑working, team‑oriented, friendly, and honest. The perks of being a Chick‑fil‑A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick‑fil‑A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly‑owned subsidiary of Chick‑fil‑A, Inc.

Responsibilities

• Following Chick‑fil‑A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Ensuring guest complaints are resolved properly and swiftly.
• Ensuring product quality and consistency.
• Assisting leadership in executing opening and/or closing procedures.
• Modeling and supporting clear communications between the front counter and kitchen staff.
• Following sanitation and safety procedures.
• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once and work in a fast‑paced environment
• Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work at a quick, yet efficient and thorough pace.
• Team‑oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Customer service oriented.
• Ability to communicate effectively with guests and team members.
• Honors and encourages others to follow the visions and values of the business.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer‑paid Employee Assistance Program for Team Members and their Dependents
• Employer‑subsidized Medical/Rx insurance, dental insurance, and vision insurance for full‑time Team Members and their Dependents
• Optional voluntary life insurance for full‑time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer‑paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12‑month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12‑month period
• Free meal benefits based on scheduled hours
• Closed on Sundays

This job posting is for an opportunity with COR Restaurant Services, LLC ("COR Services"), a wholly owned subsidiary of Chick‑fil‑A, Inc. COR Services is an equal opportunity employer and does not discriminate in employment decisions based upon any status, classification, or factor protected by federal, state, or local law. COR Services will make reasonable accommodation(s) for qualified individuals with a disability and for sincerely held religious beliefs in accordance with all legal requirements. Any applicant requiring a reasonable accommodation should contact the hiring manager.

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.