Customer Service Team Member

Workstream; Chantilly (VA); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Sick leave

Career advancement opportunities

Scholarship opportunities

Employee Assistance Program (EAP)

Medical insurance

Dental insurance

Vision insurance

Voluntary life insurance

401(k) matching

Free meals

Closed on Sundays

Job summary

Chick-fil-A, Inc. in Chantilly, VA is seeking Customer Service Team Members for full-time and part-time roles. You will greet guests, take orders, and ensure a welcoming dining experience with our brand standards.

Roles emphasize teamwork, reliability, and a positive atmosphere in a fast-paced environment. In this location, team members are part of COR Restaurant Services, LLC and receive opportunities for growth, with benefits including sick time, advancement paths, and meal benefits.

Qualifications

• Ability to handle multiple tasks in a fast-paced environment.
• Ability to stand for prolonged periods and lift as needed.
• Ability to work at a quick, yet thorough pace.
• Team-oriented, adaptable, dependable with a strong work ethic.
• Positive attitude and customer service focus.
• Effective communication with guests and team members.
• Uphold Chick-fil-A values and brand standards.

Responsibilities

• Following Chick-fil-A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Ensuring guest complaints are resolved properly and swiftly.
• Ensuring product quality and consistency.
• Assisting leadership in executing opening and/or closing procedures.
• Modeling and supporting clear communications between the front counter and kitchen staff.
• Following sanitation and safety procedures.
• Maintaining consistent attendance and punctuality.

Skills

Team oriented

Friendly

Honest

Positive attitude

Customer service

Effective communication

Dependable

Strong work ethic

Job description

Customer Service Team Member Overview

At Chick-fil-A®, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc.

Responsibilities

• Following Chick-fil-A's operational policies and procedures.


• Greeting and serving guests with enthusiasm, courtesy, and hospitality.


• Taking orders and making accurate changes quickly.


• Demonstrating knowledge of the brand, products, and promotions.


• Ensuring guest complaints are resolved properly and swiftly.


• Ensuring product quality and consistency.


• Assisting leadership in executing opening and/or closing procedures.


• Modeling and supporting clear communications between the front counter and kitchen staff.


• Following sanitation and safety procedures.


• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once and work in a fast-paced environment


• Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.


• Ability to work at a quick, yet efficient and thorough pace.


• Team-oriented, adaptable, dependable, and strong work ethic.


• Positive attitude.


• Customer service oriented.


• Ability to communicate effectively with guests and team members.


• Honors and encourages others to follow the visions and values of the business.


• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated


• Excellent career advancement opportunities


• Remarkable Futures Scholarship opportunities


• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents


• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents


• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction


• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period


• Free meal benefits based on scheduled hours


• Closed on Sundays

This job posting is for an opportunity with COR Restaurant Services, LLC (“COR Services”), a wholly owned subsidiary of Chick-fil-A, Inc. COR Services is an equal opportunity employer and does not discriminate in employment decisions based upon any status, classification, or factor protected by federal, state, or local law. COR Services will make reasonable accommodation(s) for qualified individuals with a disability and for sincerely held religious beliefs in accordance with all legal requirements. Any applicant requiring a reasonable accommodation should contact the hiring manager.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.