Customer Service Team Member

Fleet-Farm; Sioux City (IA); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Fleet Farm in Sioux City, IA is seeking a friendly, self-motivated Customer Service Team Member to provide a fast, courteous checkout experience and assist with exchanges, returns, and inquiries.

Responsibilities include operating the cash register, handling payments, promoting the loyalty program, restocking as needed, and delivering an outstanding shopping experience. Flexibility to work days, nights, weekends, and holidays is required; a High School Diploma or GED is preferred.

Qualifikationen

• Friendly and customer-focused.
• Experience with cash registers or POS systems is a plus.
• Willingness to assist customers and stock shelves as needed.

Aufgaben

• Provide fast, courteous checkout experience and handle exchanges, returns, and complaints.
• Operate cash register and process payments accurately.
• Promote loyalty programs and assist customers with inquiries at checkout.

Kenntnisse

Customer service

Cash handling

Teamwork

Ausbildung

High School Diploma or GED

Jobbeschreibung

Description

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!

The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers’ expectations.

Job duties:

• Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
• Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
• Cashiers are outgoing and engaging. Must love working with people.
• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately. Ensure assigned area is always presentable.
• Deliver an outstanding shopping experience for customers.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Knowledge of basic cash handling procedures, including simple math.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.