Customer Service Team Member

Ultipro; Appleton (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Fleet Farm in Appleton, WI is seeking a friendly Customer Service Team Member to deliver fast, accurate checkout experiences and assist customers at the front lanes. You will handle exchanges, returns, and inquiries while promoting the Fleet Farm loyalty program and store initiatives.

We value dependable, self-motivated team players who can work a flexible schedule including evenings and weekends, with basic math and cash handling skills. Equal opportunity employer.

Qualifications

• High School diploma or GED preferred.
• Ability to work a flexible schedule including evenings and weekends.
• Knowledge of basic math and cash handling.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide fast, accurate checkout experience using the cash register and scanner.
• Handle exchanges, returns, and customer complaints effectively.
• Assist with transactions and troubleshoot cash register issues; support other cashiers as needed.
• Engage customers with a friendly approach and promote Fleet Farm loyalty programs.

Skills

Cash handling

Customer service

Retail experience

Education

High School Diploma or GED

Tools

POS system

Job description

Description

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!

The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers’ expectations.

Job duties:

• Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
• Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
• Cashiers are outgoing and engaging. Must love working with people.
• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately. Ensure assigned area is always presentable.
• Deliver an outstanding shopping experience for customers.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Knowledge of basic cash handling procedures, including simple math.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.