Customer Service Team Member

Chick-fil-A; Richmond (VA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health insurance

401(k) opportunities for eligible full

Scholarship opportunities

Tuition assistance

Employee meal discounts

Sundays off

Comprehensive training

Job summary

Chick-fil-A Richmond is seeking friendly Team Members to provide exceptional hospitality and serve guests across multiple service areas. You will contribute to a fast-paced environment, learn various restaurant operations, and participate in ongoing training and leadership development.

Entry-level positions welcome; no prior experience required. The role offers flexible scheduling, Sundays off, and opportunities for advancement within a supportive team culture.

Qualifications

• Excellent communication and interpersonal skills.
• Dependable, coachable and team-oriented mindset.
• Positive attitude and willingness to learn.
• Able to stay professional and friendly during busy periods.
• Able to stand for extended periods and perform physical duties.
• Able to lift up to 40 pounds and work indoors/outdoors as needed.

Responsibilities

• Provide exceptional hospitality and customer service to guests.
• Take orders accurately and process transactions.
• Serve guests at front counter, dining room, curbside and drive-thru.
• Maintain a clean, welcoming environment.
• Restock supplies and assist with cleaning during shifts.
• Collaborate with teammates to ensure smooth operations.
• Learn multiple restaurant areas and support the team as needed.
• Help create a positive guest and team member experience.

Skills

Communication

Dependable

Positive attitude

Professional under pressure

Standing for long periods

Lift up to 40 lbs

Indoor/outdoor work

Job description

Do you enjoy working with people, staying busy, and creating positive experiences for others? Are you the type of person who takes pride in being dependable, working hard, and contributing to a team? If so, we would love to meet you!

At Chick-fil-A, our Team Members are at the heart of everything we do. We are looking for friendly, motivated individuals who enjoy serving others and thrive in a fast-paced environment. Whether you are looking for your first job or seeking a long-term opportunity to grow, this role provides valuable experience, leadership development, and the chance to be part of a team that genuinely cares about its people.

Why You'll Love Working for Us

• Flexible scheduling options to help support school, family, and personal commitments
• Sundays off guaranteed
• Opportunities for advancement into leadership roles
• Hands-on training and ongoing development
• A positive, team-oriented environment where your contributions matter
• Scholarship opportunities and tuition assistance programs
• Work alongside people who encourage, support, and challenge each other to grow
• Competitive benefits available for eligible full-time Team Members

Shift Availability

• Currently hiring for all shifts
• Must be available to work on Saturdays

Pay: $12.77-$16/hr based on availability

Benefits

• Opportunities for career advancement and leadership development
• Health insurance and 401(k) opportunities for eligible full-time Team Members
• Scholarship opportunities and tuition assistance
• Employee meal discounts
• Sundays off
• Comprehensive training and development

Responsibilities

• Provide exceptional hospitality and customer service to every guest
• Accurately take customer orders and process transactions
• Serve guests at the front counter, dining room, curbside, and drive-thru
• Maintain a clean, organized, and welcoming environment
• Restock supplies and assist with cleaning tasks throughout the shift
• Work collaboratively with team members to ensure efficient operations
• Learn multiple areas of the restaurant and support the team where needed
• Help create a positive experience for both guests and fellow Team Members

Qualifications and Skills

• Must be 16 years of age or older
• No prior experience required
• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Dependable, coachable, and team-oriented
• Ability to remain professional and friendly during busy periods
• Ability to stand for extended periods and perform physical job duties
• Able to lift up to 40 pounds
• Comfortable working both indoors and outdoors as needed

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.