Customer Service Team Member

The Michael's Companies; Edwardsville (IL); On-site; USD 21,000 - 25,000; Part time

Job summary

Michaels is seeking a part-time Customer Service Team Member in Edwardsville, IL to deliver friendly service, help customers shop, and assist them in finding products while ensuring a fast checkout experience.

Responsibilities include stocking, truck unloading, planograms, and merchandise recovery. You will engage customers in the Rewards program, support BOPIS/SFS processes, and follow SOPs to uphold store standards.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop, and find what they’re looking for.
• Ensure a fast and friendly checkout experience; cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Responsible for merchandise recovery and maintenance including returns.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; be a positive role model.
• Cross trained in Custom Framing selling and production.

Skills

Retail experience

Customer service

Job description

## Customer Service Team MemberApplylocations: Edwardsville-6639 Edwardsville Crossing Drtime type: Part timeposted on: Posted Yesterdayjob requisition id: R00320772Store - ST.L-EDWARDSVILLE, ILDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.* Help customers shop, locate products, and provide them with solutions* Provide a fast and friendly checkout experience; execute cash handling to standards* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments* Educate customers on the Voice of Customer (VOC) survey* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)* Participate in the truck unload, stocking, and planogram (POGs) processes* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store* Perform Store In Stock Optimization (SISO) and AD set duties as assigned* Support shrink and safety programs* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members* Cross trained in Custom Framing selling and production**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires*** Retail and/or customer service experience preferred**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**Michaels requires all team members in this role to be at least sixteen (16) years or older.**Total Base Pay Range for this Position:**$15.00 - $17.70This position may be eligible for overtime compensation in accordance with state and local laws.