Customer Service Team Member

MotorcycleIndustryJobs.com; Bethel (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic professional to enhance customer satisfaction through effective communication and problem resolution. This role involves addressing customer inquiries, documenting interactions, and ensuring a high level of service. Located in Bethel, CT, this position is not remote, requiring candidates to be within a 30-45 minute commute. Ideal for those with strong phone skills and a passion for customer service, this opportunity offers a chance to contribute to a fast-growing company dedicated to supporting riders with top-quality motorcycle parts and gear.

Qualifications

• Experience in customer service and handling complaints professionally.
• Ability to document customer interactions effectively.

Responsibilities

• Listen to customer questions and concerns to provide detailed information.
• Resolve customer issues while maintaining satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Phone Handling

Job description

We are looking for a professional & dynamic person who can listen to customer questions and concerns, provide detailed information about products and services, work towards resolving customer issues, handle complaints professionally, document customer interactions, all while aiming to maintain customer satisfaction.

MUST be within 30-45 mins of Bethel, CT (not a remote position).

MUST have experience and comfortability on the phone.

Please have references upon request.

Please have references upon request. Please apply by sending your resume and cover letter direct via email to [e-mail] or by submitting an application here on MIJ.

About MOTO-D Racing

MOTO-D Racing is a fast growing sportbike parts and gear importer, distributor and e-commerce retailer. MOTO-D Racing is committed to Supporting The Rider With The Best Prices and Service on Aftermarket Motorcycle Racing Parts & Gear. Founded in 2012. Located in Bethel, CT 06801. Equal Opportunity Employer.