Customer Service Team Manager

Air Comfort, Inc; East Bethel (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

Join a leading company as a Customer Service Team Manager, where you'll oversee customer service, sales, and operational efficiency. This role requires strong leadership skills and a proactive approach to managing teams and vendor relationships, significantly impacting customer satisfaction and company performance.

Qualifications

• Proven ability to manage teams and hold others accountable to performance standards.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication and vendor relationship management abilities.

Responsibilities

• Lead and manage the Customer Service and Sales team.
• Oversee daily operations, provide coaching, and track team performance.
• Negotiate pricing contracts to secure the best value for the company.

Skills

Negotiation

Analytical

Problem Solving

Communication

Organizational

Education

Experience in customer service

Experience in call center sales

Job description

Join a dynamic and growing team as a Customer Service Team Manager, where you will play a key role in overseeing customer service, sales, procurement, inventory management, vendor relationships, and dispatch operations. This position is ideal for a highly organized and proactive leader who thrives in a fast-paced, service-oriented environment. The Customer Service Team Manager will ensure operational efficiency by leading teams, optimizing processes, and maintaining strong relationships with both customers and vendors. This is an opportunity to make a significant impact on company performance and customer satisfaction.

Responsibilities

• Lead and manage the Customer Service and Sales team
  • Oversee daily operations, provide coaching, and track team performance to achieve key performance indicators (KPIs)
  • Close sales from incoming public opportunities and support team members in sales activities
  • Foster a positive, accountable, and collaborative team environment
• Procurement and Inventory Management
  • Oversee all vehicle purchasing activities, ensuring cost-effective and timely acquisition of materials and services
  • Develop and maintain accurate inventory systems, reports, and controls across multiple locations
  • Optimize inventory levels to support business needs
• Vendor and Supplier Relationship Management
  • Establish and maintain strong relationships with commercial vendor accounts
  • Evaluate vendor performance for compliance with state vehicle title regulations
  • Negotiate pricing contracts to secure the best value for the company
• Process Compliance and Improvement
  • Monitor and enforce adherence to established purchasing and inventory procedures
  • Identify and lead implementation of process improvements and new systems
• Operations and Dispatch Oversight
  • Supervise dispatch operations and coordinate with towing drivers for efficient service delivery
  • Collaborate with the operations team to manage scheduling, routing, and resolve customer service issues
  • Ensure dispatching and field operations align with business needs and customer expectations
• Remote Team Management
  • Effectively manage and support onsite team members andemployees located at our other retail locations

Qualifications

• Experience in customer service and call center sales
• Proven ability to manage teams and hold others accountable to performance standards
• Strong negotiation, analytical, and problem-solving skills
• Excellent communication and vendor relationship management abilities
• Strong organizational skills and attention to detail
• Ability to manage off-site (remote) employees
• Preferred: Experience in sales and retail customer service
• Preferred: Knowledge of industry-specific inventory and purchasing standards
• Preferred: Familiarity with logistics and optimal scheduling
• Preferred: Ability to thrive in a fast-paced, service-oriented environment