Customer Service Team Leader, Grade 1 – Wichita

Home Comfort Group; Wichita, Northern (KS, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage premium for employees

401(k) with generous matching

Financial planning resources

Ample paid time off

Parental leave

Life and disability protection

Job summary

Bosch in Wichita, United States, seeks a dynamic Grade 1 Group Leader Direct to lead a customer service team. You will drive performance, coach staff, and ensure exceptional service delivery in a fast-paced environment.

Responsibilities include scheduling, performance feedback, and collaboration with other departments to optimize processes and compliance. Flexible hours, including evenings and weekends, may be required.

Qualifications

• Proven experience in a leadership role, preferably in customer service.
• Strong leadership skills to motivate and inspire teams.
• Excellent customer service skills and knowledge of best practices.
• Outstanding communication and interpersonal skills.
• Proven problem-solving and decisive decision-making abilities.
• Strong organizational and time management skills.
• Experience with customer service software and tools.
• Leadership or customer service management certifications preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage and motivate a team of customer service representatives to achieve targets.
• Oversee daily operations including scheduling and resource allocation.
• Provide coaching, mentoring, and performance feedback to team members.
• Analyze team performance metrics and drive continuous improvement.
• Handle escalated customer issues professionally and efficiently.
• Collaborate with other departments to enhance customer experience.
• Ensure compliance with company policies, procedures, and industry regulations.
• Participate in hiring, onboarding, and ongoing development of team members.

Skills

Leadership

Customer service

Communication

Problem-solving

Time management

Performance management

Team development

Education

Leadership certifications (preferred)

Tools

CRM software

Workforce management tools

Job description

Bosch in Wichita, United States, seeks a dynamic Grade 1 Group Leader Direct to lead a customer service team. You will drive performance, coach staff, and ensure exceptional service delivery in a fast-paced environment.

Responsibilities include scheduling, performance feedback, and collaboration with other departments to optimize processes and compliance. Flexible hours, including evenings and weekends, may be required.