Customer Service Team Leader — Build a Top-Tier Support Team

Spectrum; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Spectrum is seeking a Customer Service Supervisor to lead a busy team of representatives and ensure high-quality support for business customers. The role focuses on coaching, performance management, and delivering solutions in a dynamic call-center environment.

Ideal candidates have 5–7 years in customer service, strong communication, and leadership skills, with a high school diploma and some college coursework or equivalent experience. We offer varied shifts and opportunities to grow.

Qualifications

• Education: High school diploma with some college coursework in business or related field; equivalent experience.
• Experience: 5–7 years of customer service/call center experience.
• Skills/Abilities: Effective communication, supervision, organization, time management; leadership abilities.

Responsibilities

• Lead and develop a team of customer service representatives through encouragement and accountability.
• Mentor staff with on-the-job training and performance reviews to boost effectiveness.
• Coach individuals to ensure performance standards and enhance customer experience.
• Motivate the team to address issues and develop solutions that improve service delivery.

Skills

Effective communication

Supervision

Organization

Time management

Education

High school diploma with some college coursework in business or related field; equivalent experience

Job description

Spectrum is seeking a Customer Service Supervisor to lead a busy team of representatives and ensure high-quality support for business customers. The role focuses on coaching, performance management, and delivering solutions in a dynamic call-center environment.

Ideal candidates have 5–7 years in customer service, strong communication, and leadership skills, with a high school diploma and some college coursework or equivalent experience. We offer varied shifts and opportunities to grow.