Customer Service Team Leader (BASF-Chemetall)

BASF; Jackson (MI); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Team Leader, where you will guide a dynamic team in enhancing customer satisfaction. This role involves fostering collaboration, implementing change management initiatives, and ensuring smooth operations. You will have the opportunity to develop a positive work environment while driving continuous improvements. With a hybrid work schedule, competitive benefits, and a commitment to your personal growth, this is your chance to make a meaningful impact in a leading global business unit focused on surface treatment technologies.

Benefits

Flexible work arrangements

Retirement savings plan with company match

Comprehensive mental health support

Family forming benefits

Back-up child and elder care

Mentoring and career development opportunities

Matching gifts program

Employee crisis support

Employee discounts

Access to BASF wine cellar

Qualifications

• Strong customer service experience is required.
• Prior experience leading a team is preferred.
• Exceptional problem-solving and critical thinking skills.

Responsibilities

• Provide guidance and direction to the customer service team.
• Monitor and analyze performance metrics for team activities.
• Develop strategies to continuously improve customer service operations.

Skills

Customer Service

Leadership

Problem Solving

Communication

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

SAP

Job description

Now Hiring! Customer Service Team Leader (ECT-Chemetall)

Jackson, MI (Hybrid)

We are looking for a Customer Care Team Leader to join our Chemetall team in Jackson, MI.

Come create chemistry with us!

BASF/Chemetall , is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. AtBASF/Chemetall , we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.

The chemical treatment of metal surfaces isBASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment

As a Customer Care Team Lead you will provide guidance, alignment and direction to the customer service team. This role requires strong leadership skills, the ability to manage change effectively, and a commitment to fostering a positive and productive work environment.

This person must be able to facilitate corporate and team objectives and ensuring high levels of customer satisfaction by driving continuous improvements. The ideal candidate will help develop an environment and culture that supports reaching departmental goals, provide necessary training to team members, communicate clear instructions and monitor procedures and policies are followed.

This role involves overseeing the team's daily activities, ensuring smooth operations, and maintaining accurate and insightful reports for both internal and external metrics.

As a Customer Service Team Leader (ECT-Chemetall), you create chemistry by...

• Fostering open and transparent communication within the team and with other departments.
• Providing strong leadership and mentorship to team members, encouraging collaboration and excellence.
• Implementing and overseeing change management initiatives to improve processes and enhance team efficiency.
• Monitoring and analyzing performance metrics. Monitoring daily team activities and if needed take CSR responsibilities to maintain business continuity.
• Developing and executing strategies to continuously improve customer service operations and ensure high levels of customer satisfaction.

If you...

• High School Diploma is required.
• Prior experience leading a team is preferred.
• Strong customer service experience is required.
• Exceptional problem solving and critical thinking skills.
• Excellent communication skills, both verbal and written.
• Proficient with Microsoft Office programs; Advanced Excel skills is preferred.
• Proficient with SAP is required.
• Proficient keyboarding skills (speed and accuracy) is required.
• Candidates must be resourceful and possess excellent follow-up skills to maximize customer satisfaction.
• Ability to work in a fast-paced environment; strong organizational and attention to detail skills is required.
• Hybrid Work Schedule: This position requires working in the office for a minimum of 3 days a week and 2 days working from home; for special situations you may be asked to come into the office.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [e-mail] to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.