Customer Service Team Lead (REMOTE)

Weill Cornell Medicine; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization in New York is seeking a Customer Service Representative to support call center operations. Responsibilities include guiding staff, managing patient information, and scheduling appointments. Candidates should have a Bachelor's Degree and relevant customer service experience. This role offers remote work flexibility and opportunities for growth within the organization.

Benefits

Opportunity for career advancement

Flexible work environment

Supportive team atmosphere

Qualifications

• 2-3 years of experience in a customer service role is preferred.
• Experience in a call center environment is a plus.
• Familiarity with practice management systems is beneficial.

Responsibilities

• Serve as primary resource for call center representatives.
• Review and update patient demographic and insurance information.
• Schedule and reschedule patient appointments.

Skills

Organizational skills

Oral communication

Written communication

Problem-solving skills

Collaboration

Education

Bachelor's Degree

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary range up to $34.51 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely, providing flexibility in your work environment
• Involvement in training initiatives and quality control processes
• Supportive team environment with a focus on communication and workflow improvement

What to Expect (Job Responsibilities)

• Serve as the primary resource for call center representatives, providing guidance on policies and procedures
• Review and update patient demographic and insurance information within the practice management billing system
• Schedule and reschedule patient appointments as needed
• Ensure adherence to schedules for inbound and outbound call activities
• Conduct quality control calls to meet departmental goals

What is Required (Qualifications)

• Bachelor\'s Degree
• Approximately 2-3 years of professional experience in a customer service role
• Demonstrated excellent organizational, oral, and written communication skills

How to Stand Out (Preferred Qualifications)

• Previous experience in a call center environment
• Familiarity with practice management systems
• Strong problem-solving skills
• Ability to work collaboratively within a team setting
• Experience in training or mentoring staff

#HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #QualityControl

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