Customer Service Team Lead - Bilingual

Ninesmw; Racine (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Complete health insurance coverage 401

6% employer 401(k) match

Paid holidays and generous PTO

Tuition Assistance Program

Employee Perks Café

On-site fitness center

Modern facilities

Job summary

Uline is seeking a Bilingual Customer Service Team Lead at the Kenosha branch. The role leads a team of representatives, coaching on product knowledge, policies, and performance metrics to deliver fast, friendly, and solutions-focused service.

Ideal candidates have a high school diploma (bachelor’s preferred), 2+ years in a leadership role, and fluent English/Spanish communication. On-site position with robust benefits and growth potential.

Qualifications

• Bilingual (English and Spanish) required, fluent in both spoken and written forms.
• Leadership/ supervisory experience preferred (2+ years).
• Excellent communication and coaching abilities.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies, and performance metrics.
• Review phone, email and other customer interactions to evaluate quality and provide coaching and reviews.
• Provide feedback to management on process improvements to increase efficiency and satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Bilingual (English / Spanish)

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline!

As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Effective communication skills.
• Bilingual (English / Spanish) - Fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family. EEO/AA Employer/Vet/Disabled Drug-Free Workplace