Customer Service Team Lead

Foxpest Newyork; Logan (UT); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health Insurance

401k

PTO

Paid Holidays

Sick Leave

Referral Bonuses

Stock Purchase Plan

Training Opportunities

Leadership Program

Job summary

Fox Pest Control in Utah is seeking a Customer Service Team Lead to mentor a growing care team and ensure excellent service. You will handle inbound calls, emails, texts, and outbound calls, schedule and reschedule appointments, and help with billing while resolving conflicts with customers.

The role emphasizes leadership development, ongoing training, and a positive, professional demeanor. A high school diploma (some college preferred) and 2+ years of customer service experience are expected;

Qualifications

• High School Diploma, some college preferred.
• Minimum two years of Customer Service experience.
• Experience with computer database systems/software.
• Willing to learn and adaptable.
• Excellent communication skills, including reading and writing.
• Positive, professional demeanor.
• Spanish language ability is a plus.

Responsibilities

• Answer inbound calls, emails, and texts and make outbound calls as needed.
• Schedule and reschedule appointments and manage billing information.
• Resolve customer issues and conflicts to ensure satisfaction.
• Participate in meetings and training to develop leadership abilities.
• Conduct escalated calls and provide coaching to team members.

Skills

Communication skills

Leadership

Customer service

Professionalism

Spanish language

Education

High school diploma or some college

Tools

CRM software

Database systems

Job description

Overview

What's so great about Fox? Our culture! You just won't find it anywhere else.

Fox is an inclusive community where relationships come first, and everyone is empowered to lead & succeed! Our business is exploding with growth and we urgently need to hire a Team Lead -Customer Service to help care for our customers!

Our Customer Service Team Leads are fundamental in Fox Pest Control's business. We rely on these vital employee's communication, leadership, and management skills to help their assigned Fox location run smoothly, and to ensure that each customer they speak with has a positive experience. The right candidate will become an ambassador of our culture, and have a desire to continue to learn and grow within Fox.

Who is Fox?

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.

We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.

What We Offer

• Starting at $20 -$22 per hour
• Competitive Health Insurance including Medical, Dental, and Vision for full-time employees
• 401k with a generous company match
• PTO for Full-time individuals
• Paid Holidays for full-time employees
• Paid Sick leave and Bereavement for FT/PT employees
• Employee Stock Purchase Plan
• Empowering and positive workplace culture
• Strong potential and room for growth with an Individualized Leadership Plan for every team member
• Paid hands-on training opportunities
• Referral bonuses

Responsibilities

A day in the life of a Customer Service Team Lead

As a Customer Service Team Lead at Fox, you will have the opportunity to communicate with Fox's awesome customer service base! You will answer inbound phone calls, emails and texts, and make outbound calls as needed. You will ensure our customers receive excellent service and communication as you help schedule and reschedule appointments, manage billing information and resolve conflicts or complaints that may arise with our customers. As you are engaged and participate in meetings and training, you will be continually empowered to develop leadership skills and abilities to foster growth and unlock potential. You will also take escalated calls and provide training in 1x1’s with the Customer Service Representatives on your team.

Qualifications

What we are looking for

• High School Diploma, some college preferred
• Minimum two years Customer Service Rep experience
• Experience with computer database systems/software
• Willing to learn
• Positive and professional dress and demeanor
• Excellent communication skills, including excellent reading and writing skills
• Genuine personality, confident in self, and in office and customer service skills
• Ability to speak Spanish is a huge plus

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer