Customer Service Talent Pool (Indiana / Remote)

Freddie Mac; Indianapolis (IN); Remote; Full time

Job summary

A leading healthcare organization is seeking a dedicated customer service representative to connect with clients seeking home care support. This role offers remote work flexibility and opportunities for career advancement. You will assist patients and caregivers through the enrollment process and manage customer inquiries, ensuring a supportive experience.

Benefits

Comprehensive benefits package

Remote work flexibility

Career advancement opportunities

Qualifications

• Excellent customer service skills with the ability to handle difficult situations.
• Strong verbal and written communication skills.

Responsibilities

• Connect and engage with potential clients seeking home care support.
• Assist patients and caregivers with application and enrollment processes.
• Manage high-volume inbound and outbound customer service inquiries.

Skills

Customer Service

Communication

Emotional Intelligence

Problem Solving

Technology Proficiency

Job description

Employer Industry: Healthcare

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Opportunity for career advancement and professional development within the organization
- Comprehensive benefits package including medical benefits, retirement plans, and wellness programs
- Remote work flexibility with possible monthly travel to the employer's Indiana office
- Supportive environment that values employee input and contributions
- Chance to make a positive impact on the lives of individuals and their families in need

What to Expect (Job Responsibilities):
- Connect and engage with potential clients seeking home care support for themselves or loved ones
- Assist patients and caregivers with the application and enrollment process for supported programs
- Conduct virtual or in-person orientations for new patients and caregivers
- Guide patients and caregivers throughout their home care journey, ensuring they receive necessary care
- Manage high-volume inbound and outbound customer service inquiries while providing empathetic support

What is Required (Qualifications):
- Excellent customer service skills with the ability to handle difficult situations and empathize with customers
- Strong verbal and written communication skills
- Good listening skills and emotional intelligence to work effectively in a team
- Ability to solve problems calmly under pressure and de-escalate frustrated callers
- Proficiency in technology with strong typing skills and the ability to multitask efficiently

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, especially in healthcare
- Familiarity with home care services and the enrollment process
- Strong organizational skills and ability to prioritize tasks effectively
- Experience with virtual communication platforms for orientations

#Healthcare #CustomerService #CareerOpportunity #CompetitiveBenefits #RemoteWork

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