Customer Service Support Staff - Duluth Location

Pizza Lucé; Duluth (MN); On-site; USD 13,776 - 17,908; Full time

Benefits offered by this job

Referral program

Free meals during shift

Discounted menu items

Health, Dental, Vision Insurance

FSA options

401k with match

HSA

Paid days off

Company events

Employee assistance program

Holiday closures

On-the-job training

Diversity and inclusion

Job summary

Pizza Lucé in Minnesota is seeking enthusiastic team members for a fast-paced, guest-focused environment. You will greet guests, assist with the menu, take orders, and work with teammates to deliver a superior dining experience.

We offer $11.41 per hour with weekend and weekday evening availability, on-the-job training, and benefits including health, dental, and vision insurance, 401k with company match, and other perks. Previous restaurant experience is a plus.

Qualifications

• English language proficiency required.
• Upbeat, friendly personality with guest-service mindset.
• Prior customer service and restaurant experience is a plus.
• Knowledge of basic hospitality and service mindset.

Responsibilities

• Greet customers in a timely, warm manner.
• Help customers navigate the menu and make recommendations.
• Address issues or concerns promptly and professionally.
• Take phone orders and enter into POS system.
• Assist delivery staff with packing and labeling.
• Collaborate with servers and other team members to ensure a great guest experience.
• Perform cleaning and side duties as needed.

Skills

English proficiency

Positive attitude

Customer service

Teamwork

Stamina

Guest focus

Job description

Pizza Lucé is looking for enthusiastic, high energy and experienced people who love to work hard and have fun in a fast paced, high-volume atmosphere. Our support staff takes pride in providing the best possible customer service to our guests by supporting their co-workers in their roles.

PAY: $11.41 per hour

SCHEDULE: Weekend + Weekday Evening Availability

BENEFITS:

• Opportunity to participate in the Referral Program, get up to $200 for each referral
• Free on-the-shift meals
• Discounted pizza and menu items after work.
• An awesome, fun, and supporting work environment committed to work-life balance
• Enjoy awesome company parties and events
• Eligibility for paid days off
• Health, Dental, Vision and Accident Insurance
• Medical & Dependent Care FSAs
• 401k Retirement Plan with Industry Leading Company Match
• Health Savings Account (HSA)
• Recognition program
• Free Employee Assistance Program
• Enjoy Christmas Eve, Christmas Day, Easter, and Thanksgiving- our restaurants are CLOSED on these holidays
• Time-and-a-half pay on New Year's Day, Memorial Day, Fourth of July, and Labor Day
• Come as you are: inclusive, diverse and accepting culture
• On-the-job training and development at a company with a good reputation in the industry

WHAT THE JOB ENTAILS

• Greet the customers in a timely fashion with warmth and sincerity.
• Help customers navigate the menu and answer questions or make recommendations.
• Address customer issues or concerns promptly and professionally.
• Answer phones and enter customer food orders into the POS system.
• Assist delivery drivers with packing cold items and labeling.
• Work collaboratively with servers, bartenders, hosts, bussers, and others to deliver an excellent customer service experience.
• Perform miscellaneous cleaning tasks and other side work as needed (e.g. sweeping, mopping, taking out the garbage).

BASIC REQUIREMENTS:

• Command of the English language.
• Ensures every guest has the complete Pizza Lucé experience.
• Upbeat and friendly personality.
• Previous customer service and restaurant experience is a plus.
• Knowledge of basic restaurant hospitality and a fully engaged, service-minded attitude.
• Able to stand for 10 hours and lift 40 lbs.
• Must have a team attitude and be alert to the needs of co-workers and guests.

We at Pizza Lucé have been proudly serving up some of the best pizza, hoagies, salads, vegan and gluten-free items in Minnesota since 1993. Way back then we began as a small pizzeria in the Minneapolis warehouse district and have won many awards and accolades over the years for our award-winning pizza and guest service. We serve up awesome food made from fresh ingredients, original recipes and happy team members and we are strongly dedicated to the diversity of our vegetarian, vegan and gluten-free menu items.
At Pizza Lucé we are just as proud of where we work and are committed to a quality work environment and supporting our community and local arts and music. The strengths and diversity of our team members are core ingredients that make up the excellence in our menu items and our guest service.
These days we’ve grown from one small pizzeria to nine full service pizza restaurants with dine-in, delivery and pickup in the Twin Cities and Duluth. We remain just as dedicated to the quality of our menu and our workplace and see both as keys to our success. We’re always looking for new people to join our team!

Pizza Lucé is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.