Customer Service Support Specialist - Seattle, WA

Zions Bancorporation; Seattle (WA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

PTO

401(k) with match

Paid Holidays

Tuition Reimbursement

Job summary

Commerce Bank Northwest, a division of Zions Bancorporation, is seeking a Customer Service Support Specialist (Teller) in Seattle, WA. The role centers on delivering exceptional client service and handling routine banking tasks with accuracy.

The position requires High School degree or equivalent and 1+ year in administrative or customer support within banking. Competitive benefits and a base salary range are offered.

Qualifications

• High School Degree or Equivalent with 1+ year in administrative or customer support or banking.
• Basic knowledge of banking products and services.
• Ability to multi-task across competing priorities.
• Strong customer service and written and verbal communication skills.
• Working knowledge of Microsoft Office and other business software.

Responsibilities

• Provide administrative and clerical support for clients and department staff.
• Answer phone calls, validate information and assist with wire transfer forms.
• Deliver customer service support as needed.
• Collaborate with bank staff to maintain quality service standards.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Multi-tasking

Banking knowledge

Microsoft Office

Verbal communication

Education

High School degree or equivalent

Tools

Microsoft Office

Business software

Job description

Customer Service Support Specialist - Seattle, WA

At the Commerce Bank Northwest, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.

We are looking for a Customer Service Support Specialist (Teller) in Seattle, WA.

Essential Functions:

• Provides administrative and clerical support for clients and department staff.
• Responsible to take phone calls, answer questions, validate information and fill out wire transfer forms.
• Provides customer service support as needed.
• Works closely with bank staff to ensure quality service standards are met.
• Other duties as assigned.

Qualifications:

• Requires High School Degree or Equivalent and 1+ years experience in administrative or customer support services, banking or other related experience. A combination of education and experience may meet requirements.
• Basic knowledge of banking, bank products and services.
• Ability to multi-task.
• Solid customer service, interpersonal and communication skills, both written and verbal.
• Working knowledge of Microsoft Office software and other business software.
• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits, including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $55,000 - $65,000 depending on job-related factors such as level of experience.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

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The Commerce Bank of Northwest a division of Zions Bancorporation, N.A. Member FDIC