Branch Service Manager-Duchesne

Zions Bancorporation; Duchesne (UT); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and disability insurance

Paid parental leave

401(k) with company match

Tuition reimbursement

Job summary

Zions Bank seeks a Branch Service Manager in Utah to lead branch service, sales and operations with a focus on customer satisfaction and compliance.

You will train and mentor staff, resolve complex client issues and drive performance across the team while adhering to bank policies and FDIC guidelines.

Qualifications

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Bilingual in Spanish and English preferred
• Knowledge of the banking industry, processes, procedures, regulations and products.
• Strong customer service, relationships building, sales and management skills.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.

Responsibilities

• Manage the branch service, sales and operations functions to achieve the branch's strategic goals in coordination with a Branch Manager.
• Regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Be responsible for training, coaching and mentoring employees.
• Resolve and respond to client service issues, complex client complaints and questions.
• Direct the work of managed employees.
• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
• Monitor and/or implement legal compliance measures; ensure the branch complies with all bank policies, procedures, and safety standards.
• Provide sales leadership through their own production and oversight of sales and services tasks.
• Have discretion to perform approvals and overrides within their authority.
• Be involved in planning long- or short-term operational, sales and customer experience goals.
• Investigate and research operational issues, loss, fraud and resolve complex matters for the company.
• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.

Skills

Customer service & sales

Leadership

Communication

Team management

Education

High school diploma

Tools

Microsoft Office

Job description

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we’re committed to being the premier employer of choice. We’re proud to have ranked among American Banker magazine’s “Best Banks to Work For” almost every year since 2013, as Best Employer from Utah’s Best of State, among the Best Places to Work in Idaho, and “among the Salt Lake Tribune’s Top Workplaces. Make the leap into a new era of banking. Let us transform your career.

Branch Banking is the backbone of our industry. Join our team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients. Your skills and talents will showcase you’re an asset to the bank and your possibilities for success are limitless. As the Branch Service Manager you will be responsible for creating an environment for you and your team to succeed in the community by offering our clients and neighbors the products and services they need to build a better financial future! We are focused on creating banking of the future and seeking like-minded professionals to join our team.

This role will:

• Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.


• Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.


• Be responsible for training, coaching and mentoring employees.


• Resolve and respond to client service issues, complex client complaints and questions.


• Direct the work of managed employees.


• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.


• Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.


• Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.


• Have discretion to perform approvals and overrides within their authority.


• Be involved in planning long- or short-term operational, sales and customer experience goals.


• Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.


• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.


• Perform other duties as assigned.

Qualifications:

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.


• Bilingual in Spanish and English preferred


• A combination of education and experience may meet requirements.


• Knowledge of the banking industry, processes, procedures, regulations and products.


• Knowledge of lending process and procedures.


• Strong customer service, relationships building, sales and management skills.


• Able to handle various client concerns and problems.


• Must have good communication skills, both verbal and written.


• Knowledge of computer programs, i.e. word processing, spreadsheets etc.


• Ability to set and maintain high quality work standards.


• Ability to lead a group.


• Ability to deal effectively with people in various job capacities.


• Excellent problem solving and communication skills.


• Medical, Dental and Vision Insurance - START DAY ONE!


• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance


• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts


• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays


• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience


• Mental health benefits including coaching and therapy sessions


• Tuition Reimbursement for qualifying employees


• Employee Ambassador preferred banking products

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state, or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include \"Accommodation needed\" in the subject line to ensure your information is routed to the appropriate contact.

Zions Bank a division of Zions Bancorporation, N.A. Member FDIC