Customer Service & Support Specialist — CRM & Global Security

Astrophysics Inc; California (MO); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Excellent medical, dental and vision

401K plan with 4% employer match

11 paid holidays, 10 PTO days

Free donuts on Fridays, luncheons and年

year end party!

Zusammenfassung

Astrophysics Inc. in City of Industry, CA, is seeking a Customer Service Representative to support customers through the service process and coordinate with internal teams for timely resolutions. The role requires handling inquiries, gathering details, and maintaining CRM case records.

The position offers full-time hours (8am–5pm), a robust benefits package, and opportunities for growth within a global leader in X-ray security inspection systems.

Qualifikationen

• Associate’s Degree required.
• Experience in customer service, call center operations, or similar service environment.
• Experience using CRM platforms such as HubSpot.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Bilingual in Spanish is a plus.

Aufgaben

• Serve as primary customer contact for service questions via phone, email, and other channels.
• Gather details to determine next steps and document customer information.
• Create and maintain service cases in the CRM with accurate status and history.
• Coordinate with technicians and internal departments for timely responses and scheduling.
• Monitor and follow up on outstanding items to resolve requests within timeframes.
• Provide clear, courteous service updates and resolutions to customers.
• Escalate unresolved matters to appropriate team members when needed.
• Conduct outbound follow-ups to confirm satisfaction and identify concerns.
• Document customer interactions and service activity for continuity.
• Identify recurring issues and report trends to management.

Kenntnisse

Verbal & written communication

Organizational skills

Bilingual in Spanish (preferred)

Ausbildung

Associate’s Degree

Tools

HubSpot CRM

Jobbeschreibung

Astrophysics Inc. in City of Industry, CA, is seeking a Customer Service Representative to support customers through the service process and coordinate with internal teams for timely resolutions. The role requires handling inquiries, gathering details, and maintaining CRM case records.

The position offers full-time hours (8am–5pm), a robust benefits package, and opportunities for growth within a global leader in X-ray security inspection systems.