Customer Service Support Specialist

CAE Simuflite; Mesa (AZ); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and employee stock purchase

Generous paid time off

Life insurance and disability

Wellbeing programs

Job summary

CAE Simuflite is seeking a customer service-oriented professional to support students and clients through the training lifecycle. You will manage enrollment, onboarding, housing, and billing inquiries while coordinating with instructors, managers, and operations to ensure a smooth, positive experience.

Responsibilities include onboarding activities, maintaining accurate records, handling international student needs, and contributing to process improvements.

Qualifications

• Experience providing customer-focused service in a fast-paced setting.
• Strong verbal and written communication abilities.
• Ability to build relationships across diverse cultures and backgrounds.
• Organizational skills with multi-tasking in a dynamic environment.
• Attention to detail and accuracy.
• Problem-solving and conflict resolution capabilities.
• Ability to work independently and with a team.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to create reports, analyze data, and work with Excel formulas.

Responsibilities

• Serve as primary point of contact for students and clients throughout the training process.
• Provide exceptional customer service and timely support regarding enrollment, training schedules, housing, billing, onboarding, and student services.
• Coordinate and facilitate student onboarding activities, including orientation and communications.
• Collaborate with Flight Instructors, Training Managers, and Operations to support student success.
• Assist students with housing, transportation, and general acclimation to training and life in the United States.
• Manage student records and maintain accurate information in company databases and LMS.
• Coordinate enrollment activities, student registrations, and program changes.
• Support billing processes by reviewing accounts, processing documentation, and answering inquiries.
• Monitor student progress and resolve issues impacting training completion or satisfaction.
• Respond to inquiries via phone, email, and in-person in a professional and timely manner.
• Maintain documentation in compliance with policies and regulatory requirements.
• Coordinate communication among students, instructors, airline partners, and administrative departments.
• Assist with student service programs and engagement initiatives.
• Support international students with program requirements and housing resources.
• Prepare, process, and maintain student documentation, including immigration-related records when applicable.
• Serve as a liaison to facilitate issue resolution and customer satisfaction.
• Prepare reports, track metrics, and assist with operational reporting.
• Participate in audits, regulatory reviews, and compliance activities as required.
• Identify opportunities to improve processes and the student experience.
• Perform other duties as assigned.

Job description

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE's global mission of enhancing safety and readiness.

Job Description

• Serve as a primary point of contact for students and clients throughout the training process.
• Provide exceptional customer service and timely support regarding enrollment, training schedules, housing, billing, onboarding, and student services.
• Coordinate and facilitate student onboarding activities, including orientation, welcome communications, and student preparedness initiatives.
• Partner with Flight Instructors, Training Managers, and Operations personnel to support student success and ensure a positive training experience.
• Assist students with housing arrangements, transportation resources, local community information, and general acclimation to training and life in the United States.
• Manage student records and maintain accurate student information within company databases and learning management systems.
• Coordinate enrollment activities, student registrations, and program changes.
• Support billing processes by reviewing student accounts, processing required documentation, and assisting with payment-related inquiries.
• Monitor student progress and collaborate with appropriate departments to resolve issues that may impact training completion or customer satisfaction.
• Respond to student, client, and internal inquiries through phone, email, and in-person interactions in a professional and timely manner.
• Maintain accurate documentation and records in compliance with company policies and applicable regulatory requirements.
• Coordinate communication between students, instructors, airline partners, and administrative departments.
• Assist with student service programs, engagement activities, and initiatives designed to improve the overall student experience.
• Support international students by providing guidance regarding program requirements, documentation processes, housing resources, and general student support services.
• Assist with the preparation, processing, and maintenance of student documentation, including immigration-related records and reporting when applicable.
• Serve as a liaison between students and internal departments to facilitate issue resolution and ensure customer satisfaction.
• Prepare reports, maintain tracking systems, and assist management with student service metrics and operational reporting.
• Participate in audits, regulatory reviews, and compliance activities as required.
• Continuously identify opportunities to improve processes, enhance customer service, and streamline the student experience.
• Perform other duties and administrative responsibilities as assigned.

Minimum Qualifications

• Experience supporting customers, students, or clients in a service-focused environment.
• Customer service orientation with a commitment to creating a positive student and client experience.
• Excellent verbal and written communication skills.
• Interpersonal skills with the ability to build relationships across diverse cultures and backgrounds.
• Organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.
• Problem-solving and conflict-resolution abilities.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to create reports, analyze data, and use Excel formulas and spreadsheets.
• Time management and follow-through skills.
• Ability to handle sensitive and confidential information with professionalism.
• Adaptability and flexibility to support changing business and operational needs.

Physical Summary

• Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.
• Occasionally moves in different positions in tight or confined spaces.
• Constantly remains in a stationary position, standing or sitting.
• Occasionally moves about to accomplish tasks or travel.
• Occasionally adjusts or moves objects up to 20 pounds.
• Constantly performs repeating motions involving wrists, hands, and fingers.

Benefits

• Comprehensive medical, dental, vision, and EAP plans
• 401(k) and employee stock purchase programs with CAE match
• Generous paid time off, including parental leave and vacation
• Company-paid life insurance, AD&D, short-term disability, and caregiver support
• Voluntary legal coverage, long-term care, dependent life insurance, pet insurance, and FSA programs
• Additional programs supporting healthy work-life balance and personal and professional well-being

E-Verify

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About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

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Position Type Regular

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail].

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