Customer Service Support Specialist

Pastaio Usa Inc; Allenwood (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

An Italian food company in Allenwood, Pennsylvania seeks a Customer Support Specialist to manage customer interactions and order coordination. The role requires strong communication skills and attention to detail, as well as familiarity with logistics and order management processes. Candidates should possess a high school diploma and ideally have 1-3 years of relevant experience. The company values teamwork and offers a competitive benefits package, including medical insurance and 401(k) matching.

Qualifications

• 1-3 years of customer service or administrative experience preferred.
• Ability to manage multiple priorities with high accuracy.
• Experience with order entry and shipment tracking preferred.

Responsibilities

• Manage customer requests and support communications.
• Coordinate order management and review progress.
• Update warehouse stock and track shipments.
• Monitor sample stock and coordinate shipments.
• Support marketing projects and general administrative activities.

Skills

Customer service orientation

Effective communication skills

Attention to detail

Time-management abilities

Problem-solving skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Us

Il Pastaio di Brescia is an Italian pasta and gnocchi company known for premium quality, authentic craftsmanship, and innovation in food production. Our products are enjoyed across the U.S. and internationally, and we’re proud to launch our first U.S. manufacturing facility right here in Allenwood, Pennsylvania. This is an exciting opportunity to join a growing operation rooted in Italian tradition, with a strong focus on quality, teamwork, and people.

Position Summary

The Customer Support Specialist manages customer support, order coordination, and internal communication for US customers. They support requests, tenders, shipments, stock monitoring, and data updates, handling new setups, samples, and documentation. They collaborate with sales, marketing, operations, warehouse, and administration on projects, reporting, and service quality. They maintain accurate records and update funnels and commercial information. They also coordinate operational relationships with agents and brokers in the field, ensuring alignment, daily support, and activity management. They perform additional administrative and coordination tasks as needed by the company. They ensure timely communications and contribute to the continuous improvement of processes and customer satisfaction.

Activities and Responsibilities

1. Customer management and commercial support: Point of contact for US customers and request management. Coordination of communications and preparation of commercial documentation. Updating sales funnels and activity logs. Support for reporting and customer performance analysis.

2. Order management and system data: Reviewing orders and monitoring progress. Coordination with Order Management for data entry and follow-up. Setup of new customers and completion of information forms. Checking packaging and delivery times and planning feasibility.

3. Logistics, shipping, and warehouse: Updating warehouse stock and internal communications. Booking US shipments and tracking international movements. Managing complex shipments and coordinating logistics. Collaboration with warehouse, planning, production, and logistics.

4. Sample management: Sample stock monitoring. Sample production requests. Coordination of sample shipments. File updates and support for internal teams.

5. Support for US projects and cross-functional work: Support for marketing initiatives and projects dedicated to the US market. Collaboration with all departments involved. General administrative activities and special projects. Use of ERP and MES systems.

Key Competencies

Strong customer service orientation and effective communication skills. High attention to detail, accuracy, and strong time-management abilities. Ability to manage multiple tasks, follow up effectively, and solve problems. Cross-department coordination skills with basic logistics understanding. Accuracy in order processing and documentation. Analytical mindset with reporting skills and proficiency in spreadsheets and business systems. Ability to work independently and collaboratively, with adaptability in fast-paced environments. Professionalism, discretion, and a process-oriented approach with issue-identification skills.

Position KPIs

Response Time – Timely response to customer and internal inquiries. Follow-Up Completion – Customer and internal follow-ups completed by deadline. Customer Satisfaction – Quality of service provided to customers/internal partners.

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service, administrative, logistics, or order support experience preferred.
• Strong communication, organization, and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to manage multiple priorities with a high level of accuracy and attention to detail.
• Experience with order entry, shipment tracking, and cross-functional coordination preferred.

Benefits

We value our employees and offer a strong benefits package including:

• Medical, Dental, and Vision Insurance
• 401(k) with 4% Company Match – 100% vested after 1 year
• Rewarding Paid Time Off
• Stable, growing organization with training and advancement opportunities

Why Join Us?

You’ll be part of a company bringing authentic Italian food craftsmanship to the United States and helping build something new and meaningful. If you value teamwork, quality, and growth, we’d love to have you on our team.