Customer Service Support Representative - Non Remote

Talentify.io; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in Healthcare Services is seeking a customer service representative to enhance client satisfaction and member experience. The role involves engaging with healthcare professionals and patients, providing education, and ensuring compliance with HIPAA standards. Candidates should have strong communication skills and experience in customer service, with additional preferences for healthcare backgrounds and bilingual capabilities.

Qualifications

• High School Diploma or GED required.
• Customer service experience is mandatory.
• Strong verbal and written communication skills needed.

Responsibilities

• Liaison between employer, customer base, and patients.
• Resolve customer requests via calls or internet.
• Perform administrative support for medical records.

Skills

Communication

Customer Service Orientation

Microsoft Office

Bilingual (English and Spanish)

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

Salesforce.com

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Schedule: Monday - Friday, 6:30 AM - 3 PM
- Engaging work that involves interaction with healthcare professionals and patients
- Commitment to diversity and inclusion within the workforce

What to Expect (Job Responsibilities):
- Act as a liaison between the employer, the customer base, and patients
- Resolve routine customer requests regarding products or services via inbound and outbound calls or the Internet
- Provide additional customer education and information as needed
- Notify clients of test results in a timely and accurate manner
- Perform administrative support for medical record management and internal records to ensure HIPAA compliance

What is Required (Qualifications):
- High School Diploma or GED equivalent required
- Previous experience in a customer service role
- Knowledge of Microsoft Office suite is required
- Strong verbal and written communication skills with excellent listening abilities
- Must be courteous with a strong customer service orientation

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree highly desired
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry experience, such as in a physician's office or hospital, is a plus
- Experience with Salesforce.com and/or Laboratory Information Systems is preferred
- Bilingual in English and Spanish highly desirable

#HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #PatientCare

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