CUSTOMER SERVICE SUPPORT REPRESENTATIVE

Smalley; Lake Zurich (IL); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Life insurance

Tuition reimbursement

PTO

Job summary

Smalley, a global leader in precision metal formed products, is seeking a Customer Service Support team member to manage incoming purchase orders and related customer service tasks. You will process orders from email, portals, EDI, and mail while maintaining an organized department inbox with urgent and accurate responses.

The role requires strong organizational skills, attention to detail, and a customer-focused mindset.

Qualifications

• High school diploma or technical schooling or equivalent experience.
• Excellent organizational and time-management abilities to handle multiple tasks.
• Strong attention to detail and accuracy under pressure.

Responsibilities

• Manage incoming purchase orders via email, portals, EDI, fax, and mail.
• Maintain and organize the customer service inbox with appropriate urgency and follow-through.
• Coordinate with CSRs, TLs, Supervisors and other departments to ensure timely processing of orders.
• Stamping, logging, sorting and prioritizing POs to CSR or delegation bins.
• Email Inbox management and client communication.
• Maintain accurate customer account information and status reports.

Skills

Strong organizational skills

Time management

Attention to detail

Customer service orientation

Education

High school diploma or equivalent

Technical school

Job description

# CUSTOMER SERVICE SUPPORT REPRESENTATIVEHot JobCategoryCustomer Service## DescriptionSmalley is the global manufacturing leader of precision metal formed products - known for our Spirolox(R) retaining rings and Crest-to- Crest(R) wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery - supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!**We Offer*** Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!* Opportunities for career advancement and professional growth* Ongoing learning and training and development opportunities* Company and department led team-building activities and events**Job Summary**We have an opening for a **Customer Service Support** Team Memberin our Customer Service Department! The **CSS** will perform a wide range of administrative and clerical support activities for the Customer Service department. The **CSS** will ensure the efficient and smooth flow of incoming purchase orders as received from customers via email, portals, EDI, fax, and mail directly to CSRs for processing or into delegation bins. The **CSS** team members are responsible for managing the general department shared email inbox with the appropriate urgency, etiquettes, and follow through necessary to appropriately address all received emails and/or make sure items are forwarded to the right recipients. The CSS is required to be a customer service oriented individual who possesses the innate ability to manage multiple tasks, prioritize, organize and communicate with all levels of internal and external staff/customers.**Responsibilities*** Provide support within the Customer Service department by organizing, prioritizing and managing incoming purchase orders and related customer service correspondences. This includes, but is not limited to:+ Retrieval of customer orders via the general email inbox+ Retrieval of orders and acknowledgement of orders via customer portals+ Urgent/Expedited/Hot PO management and delegation+ Stamping, logging, sorting and prioritizing POs either directly to a CSR for entry or into delegation bins+ Miscellaneous mail processing+ Customer status reports/correspondences+ Setting up new and maintaining customer account information* Email Inbox management* Interacting and working closely with CSS teammates, CSRs, TLs, Supervisors and Manager, as well as interacting and consulting with individuals from various other departments* Building sustainable relationships of trust through open and interactive communication with both internal and external customers* Following communication procedures, guidelines and policies* Strives to foster a climate of positive morale and teamwork with every employment action* Takes ownership of tasks and responsibilities, ensuring consistent follow-through, quality, and timely completion, while contributing to team and organizational goals* Special projects and all miscellaneous duties as assigned## QualificationsRequirements:* A high school or technical school degree; or one to two years related experience and/or training; or equivalent combination of education and experience* Superior organizational, time management, prioritizing abilities to manage and complete multiple tasks and responsibilities throughout the day* Extreme attention to detail, strong accuracy skills and can consistently operate at or above the required productivity & quality level* Must be authorized to work in the US on a permanent basis**Apply today and discover the opportunities that await you!**A reasonable estimate of the base salary range for this role is $42,000 to $45,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. This role is bonus/and or incentive eligible.**EEO/Affirmative Action** Smalley is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law.You may be eligible for the following competitive benefits: medical, dental vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k).Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.