Customer Service Support Rep

LTL Supply, LLC; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) plan with employer match

PTO

Holiday pay

Additional perks

Job summary

LTL Supply, LLC is seeking a friendly, on-site Customer Service Support Rep in Green Bay, WI. You will work with the quoting and client-success teams to learn customer needs, prepare accurate quotes, and help with order fulfillment, drawing on your strong Excel and ERP skills.

You will review technical drawings to identify product needs, assess costs, and provide detailed estimates. The role emphasizes clear communication, data accuracy, and timely follow-up with customers.

Qualifications

• Strong communication and active listening to clearly convey ideas.
• Problem-solving skills with the ability to identify cost drivers and explain impact.
• Analytical mindset with attention to data details and accuracy.

Responsibilities

• Collaborate with internal quoting and client-success teams to learn customer needs and prepare accurate quotes.
• Assist with the order fulfillment process ensuring timely delivery and accuracy of information.
• Review customers' drawings and schematics to identify product needs and generate quotes accordingly.
• Prepare material and labor lists, evaluate projected costs, and provide customers with reliable estimates.
• Track quote lead times and success rates, reporting areas for improvement and potential billing/data entry enhancements.

Skills

Communication

Problem solving

Analytical thinking

Time management

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Epicor ERP

Job description

Are you friendly, outgoing, and communicative? Do you have an analytical mindset and exceptional problem-solving skills? If so, you could be the full-time Customer Service Support Rep we're looking for at LTL Supply, LLC! Join our Green Bay, WI office and help ensure customer satisfaction.

We're offering:

• Competitive pay that reflects your qualifications
• Health insurance
• Dental
• Vision
• 401(k) plan with employer match
• PTO
• Holiday pay
• And additional perks

If this sounds like the right position for you, keep reading.

SCHEDULE:

Our Customer Service Support Reps typically work Monday through Friday from 7:00 am to 3:30 pm. You will be on-site.

REQUIREMENTS FOR OUR CUSTOMER SERVICE SUPPORT REP:

• Intermediate to advanced Microsoft Excel, Word, and Outlook proficiency
• Experience using an ERP (enterprise resource planning) system (preferably Epicor)
• Ability to work on-site
• High school degree or equivalent
• Ability to clearly communicate ideas, ask clarifying questions, actively listen to others, and adjust communication styles to fit different situations and audiences
• Excellent problem-solving skills with the ability to identify and address cost-affecting variables
• Mathematical and analytical skills
• Sharp attention to detail with the ability to review data to ensure proper completion
• Ability to independently manage your workload, balance competing priorities, and optimize your time

Bonuses

• 2+ years of estimating or customer service experience
• Manufacturing experience

WHAT YOUR DAY IS LIKE:

As our Customer Service Support Rep, you'll collaborate with internal quoting and client success teams to learn about customers' needs, provide accurate quotes, and assist with the order fulfillment process. You'll need an eye for detail and strategic problem-solving skills, as you'll be reviewing customers' technical drawings and schematics to identify product needs and generate quotes accordingly.

For each request, you'll compile detailed material and labor lists and evaluate projected costs to provide customers with accurate estimates. Always polite and professional, you'll address customers' concerns, answer questions, and follow up on orders and due dates. You'll track all quote lead times and success rates to measure your performance and identify areas for improvement. With cross-training available, you'll also have the opportunity to sharpen your billing and data entry skills.

SUPPORT OUR MISSION:

Since 1984, LTL Supply has served the industrial market with dependable wire harness components and a commitment to quality. Today, we're proud to be part of the Value Added Companies family-alongside Value Added Distributors, Bent Tubes, and Transmotion-whose roots date back to 1995. From our Wisconsin headquarters, our team brings a strong Midwestern work ethic to customers across nine states and nineteen locations. With advanced equipment and modern manufacturing techniques, we continue to grow within the Original Equipment Manufacturer (OEM) landscape and support industries nationwide.

Our team members join us for more than a job; they stay for the competitive pay, strong benefits, and a culture built on respect and support. Our expanding footprint creates real opportunities for advancement, and our collaborative environment ensures you're backed by people who want to see you succeed.