Customer Service Representative

Bio Fab Technologies; Town of Eagle (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Health insurance

Dental insurance

Life/Disability insurance

HSA/FSA

401k with match

Profit sharing

Job summary

Bio Fab Technologies in Wisconsin is seeking a proactive Customer Service Representative to manage day-to-day interactions, ensure accurate order processing, and support inside and outside sales engineers in a fast-growing process equipment business.

You will be the first voice customers hear, handle inquiries, coordinate with vendors, and maintain ERP-based order status. A detail-oriented, team-focused approach will help you thrive in our family-owned environment with profit sharing.

Qualifications

• Professional verbal and written communication skills.
• Computer proficiency with Microsoft Office applications (SharePoint, Word, Excel, Visio).
• Quick to learn ERP systems (Made to Manage).
• Basic reading, writing, and math skills.
• Assist with accounting functions as required.
• Assist with maintaining office supplies.

Responsibilities

• Interact with customers in a positive, professional manner.
• Process orders accurately and route issues to inside sales as needed.
• Monitor emails and forward POs to inside sales for entry.
• Track and update orders in the ERP system and provide status updates.
• Coordinate with vendors and manage deliveries to ensure timelines.

Skills

Verbal and written communication

Microsoft Office proficiency

ERP systems (Made to Manage)

Basic reading/writing/math

Accounting assistance

Office supplies management

Education

Basic reading, writing, and math skills

Tools

SharePoint

Word

Excel

Visio

Job description

Liquid Process Equipment (“LPE”), is a fast-growing, value-added distributor of sanitary process equipment — think pumps and valves used in making milk, cheese, ice cream, chocolate, and more! We're proud to serve major Fortune 500 customers, and with our service and rebuild facility in Kaukauna, WI, we’re more than just a distributor — we’re a trusted partner in the process.

We're coming off our best year ever in 2024, and with continued growth ahead — including moving into a brand-new office building in Summer 2025. We're looking for a proactive, detail-oriented Customer Service Representative to manage day-to-day customer interactions, ensure smooth order processing, and support our inside and outside sales engineers.

Why This Role Right Now?

• Customer Impact: Be the first voice our customers hear and a key part of their experience
• High-Growth Environment: With 2024 being our best year ever and a brand-new office opening in 2025, you’ll be joining at the perfect moment to help us shape what comes next!
• Trusted by Industry Leaders: Serve Fortune 500 food and beverage companies with quality
• Career Growth: This role can be a launchpad to inside sales or operations
• Culture of Trust: We’re family-owned and long-term focused. We reward results - not reports. Enjoy profit sharing, fast decision-making, and zero corporate bureaucracy.
• Stability: We serve markets that people depend on in good times and bad – people eat and drink in all economic scenarios!

Primary Duties and Responsibilities

• Customer Interaction
  • Always maintain a positive and professional attitude toward customers.
  • Bring strong communication skills and a tenacious, solution-oriented attitude.
  • Act with a passion for action, always striving to serve the customer – even if it’s ‘not your job’
  • Answer incoming phone calls and route as required
  • Advise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution
• Order Processing
  • Monitor customer service email & forward new POs to inside sales staff for entry
  • Provide accurate, valid and complete customer support for all inquiries
  • Track and manage orders using our ERP system (Made to Manage), including:
    • Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)
    • Send order acknowledgement to customer and any revisions thereafter
    • Maintain delivery status updates
    • Update ERP and Customer with any status changes
• Vendor Coordination
  • Follow up with Vendors on purchase orders
  • Confirm vendor acknowledgements for accuracy
  • Expedite orders, as needed, to guarantee delivery dates are maintained
  • Detailed order entry and review
• Administrative Support
  • Assist with coordination of daily shipping, including:
    • Receive in UPS and Freight shipments
    • Verify shipment for accuracy
    • Receive goods into ERP system
    • Set up daily outgoing shipments
    • Calculate inbound freight, as necessary
  • File all documents and order paperwork
  • Assist with maintaining Vendor and Customer data in business system
  • Provide backup support for team members and other duties, as assigned

Education and Experience Profile

• Professional verbal and written communication skills
• Computer proficiency with the ability to use Microsoft Office applications, including SharePoint, Word, Excel, and Visio.
• Quick to learn and/or proficiency in ERP systems (Made to Manage)
• Basic reading, writing, and math skills
• Assist with accounting functions, as required
• Assist with maintaining office supplies

Candidate Attributes

• Strong attention to detail and accuracy
• Team-oriented with a proactive mindset
• Thrives in a fast-paced, growing company
• Eagerness to learn and take ownership

Benefits

• Competitive Base Salary and annual bonus
• Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance, HSA/FSA
• Retirement plan (401k) with net 4% employer match, plus 5% discretionary profit share plan

About Holland Group

LPE is part of Holland Group, a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, & Pennsylvania. We’re building businesses to last, not flip. We’re nimble, entrepreneurial, and growing fast — without the burdens of big-company bureaucracy. The ideal candidate is excited about the role sought, but excited at the potential for future growth opportunities throughout Holland Group. The company deploys a best-in-class profit share program. We invest in our people, share our success, and are always on the lookout for future leaders. If you’re ambitious, collaborative, and ready to grow your career, this is the place for you.

Current Holland Group Businesses: Holland Applied Technologies, Liquid Process Equipment, Bio Fab Technologies, W.A. Tompkins