Customer Service Support - Cities & Places

Jacobs Engineering Group Inc.; Boise, Northern (ID, KY); Hybrid; USD 59,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Seven paid holidays

Caregiver leave

Employee stock purchase plan

Job summary

Jacobs is seeking a Customer Service Support Professional for the Boise, ID area. This role acts as the primary contact for customers, delivering professional support, resolving inquiries, and coordinating service requests to ensure a positive experience.

Ideal candidates will have a bachelor’s degree in business administration, 3–5 years of customer service experience, and strong communication skills. We offer a hybrid work model and comprehensive benefits to support your health and growth.

Qualifications

• Bachelor’s degree in business administration.
• Minimum 3-5 years of customer service, administrative support, or related experience.
• Experience leading and/or managing a team.
• Strong problem-solving and conflict-resolution skills.
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

Responsibilities

• Serve as primary point of contact for internal and external customers.
• Provide professional support and resolve inquiries.
• Coordinate service requests and ensure a positive customer experience.
• Collaborate with engineering, project management, finance, and operations teams to support customer requests.

Education

Bachelor’s degree in business administration

Minimum 3-5 years of customer service, administrative support, or related experience

Experience leading and/or managing a team

Strong problem-solving and conflict-resolution skills

Excellent written and verbal communication skills

Strong interpersonal skills

Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams

Tools

Microsoft Office Suite

Job description

Customer Service Support - Cities & Places

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

We share a common purpose – to make the world more connected and sustainable. And we’re excited about the innovative ways we can change the world through helping support our customers in achieving their strategic goals. We design some of the most complex facilities being constructed today from conceptualization through construction support. Project delivery strategies include design/bid/build, design build, and Integrated Project Delivery, and are often highly collaborative with the client, general contractor, and trade partners. The key to our success is our culture of continuous improvement, innovation, team-oriented work practices, inclusion and diversity, and respect for everyone. If you are up the challenge and interested in customer satisfaction, while positively impacting the community, then Jacobs is where you belong.

Jacobs is seeking a customer-focused and detail-oriented Customer Service Support Professional to join our Boise, IDteam. This role serves as a primary point of contact for internal and external customers, providing professional support, resolving inquiries, coordinating service requests, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Our goal is to help our customers bring innovative solutions to life, worldwide. You will have the opportunity to grow professionally through interfacing with internal and external customers and cross discipline technical specialists.

This position is a non-exempt hourly opportunity.

#LI-AC2

Here's what you'll need

• Bachelor’s degree in business administration.
• Minimum 3-5 years of customer service, administrative support, or related experience.
• Experience leading and/or managing a team.
• Strong problem-solving and conflict-resolution skills.
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

Ideally, you’ll also have:

• Ability to work independently and collaboratively within a team environment.
• Exceptional organizational skills and attention to detail.
• Experience supporting engineering, construction, consulting, or professional services organizations.
• Familiarity with project-based business environments.
• Ability to promptly respond to customer inquiries via phone, email, and other communication channels.
• Ability to provide accurate information regarding Jacobs services, project status, billing, and company processes.
• Confidence coordinating with engineering, project management, finance, and operations teams to support customer requests.
• Resolve customer concerns and elevate complex issues to the appropriate teams when necessary.
• Perform additional administrative and customer support duties as assigned.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision and basic life insurance, 401(k) plan, paid time off (allocated plans start date 17 days per calendar year), seven paid holidays, and caregiver leave and the ability to purchase company stock at a discount as well as legally mandated benefits.

The base salary range for this position is $59,100.00 to $85,000.00; though will be paid hourly based on hours worked. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on September 03, 2026. This position will be open for at least 3 days.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .