Customer Service Support

hrsystem; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

LGG INDUSTRIAL in Houston, TX is seeking a Customer Service Support professional. You will communicate with customers, vendors, and internal departments including operations, sales and procurement to ensure accurate order processing and timely invoicing.

Responsibilities include answering calls, processing portal billing, issuing credits and rebills, and coordinating with warehouse and purchasing to ship orders on time. Strong computer skills and English communication are essential.

Qualifications

• 18 years of age or older
• High School Diploma or Equivalent
• 1 year of prior work experience
• Strong organizational and prioritization skills
• Basic computer skills including MS Word, Excel, internet and email
• Ability to read, write and communicate in English

Responsibilities

• Maintain 100% commitment to safety policies and procedures.
• Answer phones and route inbound calls to the appropriately party.
• Handle portal billing for assigned customer within district or districts.
• Close out CSSR's open quotes over 30 days or assigned time period.
• Work with CSSR's on issuing credits, rebills, QCFE's and RGA's when appropriate.
• Handle expedite requests from customers on pending orders and answer inbound inquiries from customers about individual order status.
• Responsible to see that all customer direct orders for district or districts are billed in a timely manner.
• Continuously work on open order reports and thus decrease the late backlog.
• Communicate with warehouse and production facilities, purchasing department, and vendors (when applicable) to make sure orders are shipped on time to customers.
• Complete customer required material and order management platform updates pertaining to order management and invoicing.
• Provides support to customer service when needed.
• Process non-technical orders (such as failed digital orders) and provide update on their expected delivery times to the customers.
• Participates in special projects that serve to promote operational improvement
• Perform other duties as trained and qualified for.

Skills

Communication skills

Organizational skills

Math skills

MS Office

Professional demeanor

Education

High School Diploma or Equivalent

Tools

ERP system

ARIBA

Coupa

GEP

Job description

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com

ABOUT THIS OPPORTUNITY

Role Profile

• Position: Customer Service Support
• Job Location: Houston, TX
• Job Type: Full-Time
• Status: Non-Exempt

Summary of the Role

This position will be responsible for communicating with several areas that support the Customer Service Department. The role will require you to interact with key stakeholders in our business from customers to vendors to internal departments such as operations, sales and procurement. Outlined below are the tasks that you would be accountable for in this role.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Answer phones and route inbound calls to the appropriately party.
• Handle portal billing for assigned customer within district or districts.
• Close out CSSR's open quotes over 30 days or assigned time period.
• Work with CSSR's on issuing credits, rebills, QCFE's and RGA's when appropriate.
• Handles expedite requests from customers on pending orders and answer inbound inquiries from customers about individual order status.
• Responsible to see that all customer direct orders for district or districts are billed in a timely manner.
• Continuously work on open order reports and thus decrease the late backlog.
• Communicate with warehouse and production facilities, purchasing department, and vendors (when applicable) to make sure orders are shipped on time to customers.
• Complete customer required material and order management platform updates pertaining to order management and invoicing.
• Provides support to customer service when needed.
• Process non-technical orders (such as failed digital orders) and provide update on their expected delivery times to the customers.
• Participates in special projects that serve to promote operational improvement
• Perform other duties as trained and qualified for.

Skills and Abilities

• Proficient computer skills is a must. Applicants should possess the ability to interact with customers, and team-members in a professional manner.
• Must have excellent communication skills, both oral and written.
• Requires strong organizational and prioritization skills
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions and decimals.
• Proficient computer skills including; MS Office, internet and email.

Minimum Qualifications

• 18 years of age or older
• High School Diploma or Equivalent
• 1 year of prior work experience
• Requires strong organizational and prioritization skills
• Basic computer skills including MS Word, Excel, internet and email
• Ability to perform basic math
• Ability to work nights and weekends, as required
• Ability to work overtime, as required
• Reliable transportation is a must
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

• 1-3 years of customer service experience in industrial distribution
• Previous experience utilizing an ERP system
• Product knowledge in hose, gasket and conveyor systems a plus
• Knowledge of or user experience with ARIBA, Coupa, GEP portals is an advantage

PhysicalRequirementsandWorkEnvironment

This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow‑ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

• Ability to work in a stationary position for extended periods of time.
• Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
• Ability to comprehend and follow instructions and safety procedures.
• Ability to read, write and communicate in English
• Ability to comprehend documents such as safety rules, operating and maintenanc