Customer Service Support

Grays Harbor PUD No. 1; Aberdeen (WA); On-site; USD 33,000 - 41,000; Full time

Job summary

Grays Harbor PUD No. 1 is hiring for a Customer Service Support role within the District's Customer Service Department in Washington.

You will handle payments, mail processing, switchboard duties, and front-desk reception, while upholding confidentiality and accuracy in daily transactions. The position requires strong interpersonal skills, accurate cash handling, data entry ability, and knowledge of office equipment.

Qualifications

• High school diploma or equivalent is required.
• Post high school education or training, or comparable work experience, preferred.

Responsibilities

• Answer and route incoming calls at switchboard and direct customers to correct departments.
• Process mail, payments, and inter-office mail; maintain supplies for mail processing.
• Provide backup for Customer Service; respond to general billing inquiries and update customer records.
• Balance cash receipts, prepare bank deposits, and process agency payments.
• Perform other related duties; assist in training as needed.

Skills

Cash handling

Data entry

Interpersonal skills

Switchboard

Office equipment

Education

High school diploma or equivalent

Post high school education or training

Tools

Office machines

Computer skills

Multi-line switchboard

Job description

Our Mission

Serve our community with high value utility services at the lowest practice cost.

Position Information

Under the supervision of the Customer Service Supervisor and Customer Service Director, provides prompt, courteous, and efficient customer service. Customer Service Support duties include payment processing, mail processing, switchboard, and reception.

Applications should have strong interpersonal skills; accurate cash handling experience; computer and data entry experience, knowledge of office machines; positive attitude and experience serving customers. Bilingual skills are highly desirable.

Status: Full-time, Non-exempt, Union

Work Week: Monday – Friday

Supervisor: Customer Service Director and Customer Service Supervisor

First Review Date: Monday, October 12, 2026 at 5:00 pm

Hourly Wage Rate

• 1st Six Months: $23.93
• 2nd Six Months: $26.08
• 3rd Six Months: $28.18
• After 18 Months: $30.32

Grays Harbor PUD is an equal opportunity employer; all qualified applicants are encouraged to apply.

Mail

• Pick up and make deliveries.
• Operate mail and payment processing equipment.
• Process inter-office mail.
• Maintain adequate supplies for mail processing in the Customer Service Department.
• Properly dispose of confidential documents from the Customer Service Department.
• Process outgoing mail.

General Office Support

• Operate standard office equipment and machines such as computer, fax, calculator, copy machine, and multi-line telephones.
• Process returned mail.
• Sort and file records, correspondence, contracts and other documents.

Customer Contact

• Answer and route incoming calls at switchboard.
• Direct customers to correct departments within the District.
• Provide backup and fill-in for Customer Service as necessary or assigned.
• Respond to customer general billing inquiries, e.g. calculation of residential and/or small commercial billing rates.
• Generate edits and update customer records.
• Serve as the first line of customer contact, which includes handling confidential information and documentation.

Customer Accounting

• Maintain adequate monetary supply and balance safe.
• Balance and post cash receipts from District offices and pay stations.
• Prepare bank deposits daily.
• Process agency payments.
• Sort and distribute customer correspondence.
• Perform cashiering duties.

Miscellaneous Duties

• Participate in District sponsored training.
• May be requested to work overtime.
• Process change order requests for Support staff.
• Perform other related duties as assigned.
• Assist in providing training as needed.

Knowledge, Skills, and Abilities (KSAs)

• Experience in clerical functions, including using personal computers, filing, calculators, and ten-key.
• Ability to accurately handle money transactions, including balancing receipts.
• Ability to operate a multi-line switchboard, handling large numbers of calls per day.
• Ability to meet and converse with the public in a courteous and friendly manner.
• Ability to communicate effectively both verbally and in writing and possess exceptionally good* human relations skills.
• Ability to deal tactfully, effectively and courteously with upset customers or when under pressure.
• Ability to use sound judgment when problem solving.
• Ability to establish effective working relationships with District personnel, customers, and the public.
• Ability to understand and follow instructions.
• Ability to work in a large office, dealing with a variety of personality styles.
• Ability to be punctual and regular in attendance.
• Ability to multi-task, plan and manage time effectively.
• Ability to work with or without supervision.
• Knowledge of fundamental mathematics.
• Ability to write and print legibly.
• Ability to use office equipment, including mail processing equipment and a postage machine.
• Ability to maintain confidentiality of restricted or private information and records, and effectively handle sensitive matters.

*Exceptionally good is defined as a person who has the following characteristics: Uses good judgment, listening skills, is positive, cooperates, treats people with dignity and respect, willingness to help others.

Education and Experience

• High school diploma or equivalent is required.
• Post high school education or training, or comparable work experience that aligns with the requirements of the position is preferred.

Preferred Qualifications

One (1) year of experience in customer service or closely related positions, and a solid understanding of effective customer service functions, cash handling, and general office procedures.

Other Requirements

Possess a valid Washington State Driver’s license and qualify for the District’s auto liability insurance.